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US · solo_traveller · Oct 2026
US · couple · Oct 2026
US · couple · Oct 2026
US · couple · Sep 2026
Infuriating and unclear Pet practices.
Room was nice and very clean.
Clear communication and policies. I booked through Booking.com. The verbiage indicated it was a pet friendly hotel, the only reason I booked this hotel. There was no indication that special arrangements needed to be made. When I got there, was informed that there were no Pet friendly rooms available and the room that I was assigned was not pet friendly. I went back to Booking.com thinking I had missed some communication and there was no other indication other than we are pet friendly. I went through the set of rules that was posted and there was nothing indicated at all or even referenced about pets. This is a terrible practice. I was informed that I would have to pay a $200 deep cleaning fee because guests can be very sensitive. My question is are they not sensitive when they come into the lobby or the elevator when other pets have been there? The whole thing was infuriating and my spouse ended up leaving and driving home for three hours in the dark. Completely ruined our weekend. I don’t know if I’m going to get charged for the $200 fee even though our pet left when we were kicked out. If I am, I will definitely fight it. If you don’t have a pet, it’s probably a great place to stay for $250 a night.
US · couple · Sep 2026
680 Wine Country Road · Prosser