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CA · couple · Sep 2026
Very disappointed.
In addition to the location, the only thing that I can appreciate was the helpful receptionist.
Since my arrival to the location, I got very disappointed. The pictures displayed on their website don't reflect the real status of the property. Starting from the outside, the parking lot is narrow, and not easy to drive out, and the garden (or else) never trimmed or maintained. According to my reservation, it said a "family cottage"... we were only a couple, but it was the only available at this place, so we didn't mind taking it, because of it's convenient location. Starting inside, the stand up shower is very narrow, while we're not a big people but couldn't bend down to reach our lower bodies to clean, and the shower head isn't flexible, so you can't get the water reach more than your shoulders directly, no aerator in the washroom, and the door doesn't close because the handle is broken, when I inquired about it, they said that they sold the property and a new owner will take over next month (ridiculous), also the floor tiles are loose and crackle under your feet. We were on vacation, so we weren't there to cook, but the oven switch was broken and a note on it to not use it. The sink counter broken and fixed with duct tape. We opened the kettle by curiosity, it was rusty Inside. Also, on their website they show pictures of muffins, juices...etc for the breakfast, which I think it's for the clients in the main building (for us, they put a basket in our fridge, which has four slices of toast, a small cup of jam, another for butter, some cold cuts, six cherry tomatoes, and four "raw" eggs, no juice, just some pouches of tea, expecting us to cook and do the dishes). They took the garbage, and replaced the used towels the first day only, never did the bed. There was no airconditioner, just a fan. Due to my disappointment, I didn't take any pictures for the property, because I don't want any memory of this place to be in our "anniversary" vacation photos.
CA · extended_group · Aug 2026
HR · couple · Aug 2026
Lovely cottage in Banff centre
Everything. The place is quaint but that’s the charm :)
JP · couple · Aug 2026
IT · couple · Aug 2026
311 Marten Street · Banff