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IT · solo_traveller · Oct 2026
CH · solo_traveller · Oct 2026
l appartamentino potrebbe essere migliore: la luce in bagno e’ una carastrofe. manca uno specchio grande!
la posizione e ottima
la descrizione dove si trova l appartamento non e, corretta!
UA · solo_traveller · Oct 2026
Я задоволена!
Все дуже комфортно і продумано
Іноді перебої з інтернетом, що створювало мені певні перепони в роботі та додаткові витрати.
DE · solo_traveller · Aug 2026
US · solo_traveller · Aug 2026
Avoid this property at the current state
One staff was trying to solve the problem (while the other one(s) is simply not professional.)
1. The room description is inaccurate -- it is listed as a 50 square meters one bedroom, but it is really a studio that is no larger than 35 square meters. 2. The facilities description is not accurate: The washing machine is not in room. The air condition does not blowing cold air as it should. 3. The main room light does not work. According to the review history, this problem has been lasting for the past six weeks. 4. The in room WiFi does not work. After several rounds of communication, a customer service staff hesitantly provided another pair of passcode, as if it is linked to other rooms'. 5. Some customer service staffs are quite problematic. I will just list factual experience for reference here: A. The business is not organized: on our first day, we requested an repair of the light. someone comes and said the bulb must be ordered and will be arriving in two days (Monday or tuesday). On Tuesday morning, someone comes again and checked the light. The response from the customer service is the bulb must be ordered. Since we are provided a lamp for temporary use, So (that will be it and) thank you for your understanding. B. Some staff is not professional: The customer service dismissed my request of communicating over WhatsApp (for Which i am fine). Since booking is used, The usual response time is 1hour (in case they do not plan to dismiss my request). However, on Tuesday morning at around 9am, suddenly someone messaged me on WhatsApp, saying someone is coming to my room to inspect. Since i don't reply to their booking message, they notify me over WhatsApp -- So i checked. And the message was sent only 15min ago, before booking can send me an email to remind me of this message. These are all serious problems. I will refrain from listing small problems, including the bed is very soft and that the coffee machine is leaking.
15 Salita dei Frati · Lugano