Homewood Suites by Hilton Kalamazoo-Portage

263 reviews

• D

  Dawn

  US · couple · Sep 2026

  10/10

  Home away from home.

  Dwayne in maintenance, who helped us with our luggage, and got us an upgrade. Rhonda, the assistant manager, blessed us with the perfect suite. I could keep my mom safe & we had an incredible stay. The understanding of our situation…with my mom, who has dementia. I bring her here, to give my dad a caregiver break. Checking on us via text Value

  The last visitors, stacked their dirty plates on the bottom, so you couldn’t tell, until you got to that plate. Very sneaky, terrible people.

• A

  Angela

  US · family_with_children · Aug 2026

  8/10

  Our stay was pretty good, but it could be improved to make it great next time.

  The rooms were very spacious and it was great to have a functional kitchen in our room. Check-in was very friendly and easy. Large, new t.v.s in both rooms of our suite were nice to have. The cookie at check-in was a nice touch.

  The furniture needs to be better maintained and/ or upgraded. The desk and table in the kitchen area were both very wobbly and the covering on the kitchen chairs was flaking off and stuck all over our legs when we sat in them. We were very close to the highway and our room wasn’t soundproof at all. It was a bit hard to sleep due to the traffic noise. We were very itchy when we were trying to sleep, maybe it was the detergent the bedding was washed in or something.

• C

  Cheryl

  US · solo_traveller · Aug 2026

  10/10

  Would like a more straight back chair with arms for elderly people.

• 3

  396charmm

  Business · Jul 2026

  2/10

  Diamond member Disappointed

  I never imagined that a single hotel stay could have such a devastating impact on my family’s life. I checked into this Homewood Suites expecting the same thing every traveler expects: a clean room, a good night’s rest, and professional treatment. Instead, I left with a false smoking accusation, a $250 charge, emotional distress, and consequences that have affected both my wife and me long after my stay ended. I have never smoked. Despite that, I was accused of smoking in my room and charged a $250 smoking fee. I immediately disputed the accusation because it was simply untrue. After the matter was reviewed, the hotel refunded the entire charge. While I appreciate that the fee was eventually reversed, the refund did not erase the damage caused by the accusation itself. When I returned to discuss what had happened, the interaction became even more disturbing. During that encounter, I was called the N-word directly to my face by front desk employee Alyssa Lovely. As a man of mixed Chaldean, Iraqi, and Black heritage, hearing that language directed at me by someone representing a Hilton property was humiliating, degrading, and something I never expected to experience at any hotel. My wife and I have also been proud supporters of the LGBTQ+ community. During my stay, I was wearing clothing supporting Pride Month. I cannot say with certainty whether that influenced how I was treated, but given everything that occurred, it is a question that I believe deserves to be investigated. Every guest, regardless of race, ethnicity, religion, sexual orientation, gender identity, or whom they support, deserves to be treated fairly and with dignity. The effects of this experience extended far beyond a hotel stay. I work as a truck driver, and the fallout from these events contributed to me losing my job. The financial and emotional burden has been carried by both my wife and me. We have lost income, experienced tremendous stress, and have had to deal with consequences that began with an accusation that the hotel ultimately chose to reverse by refunding the charge. This review is not written out of anger or revenge. It is written because accountability matters. A refund alone does not undo the damage caused by a false accusation or erase the humiliation of being subjected to hateful language. I sincerely hope Hilton Corporate and the ownership of this property conduct a thorough, independent investigation into everything that occurred, including the conduct of the employee involved, any available surveillance footage, and whether bias or discriminatory treatment played any role in how this situation was handled. I share my experience so that future guests can make informed decisions. I encourage anyone staying at this property to document the condition of their room, keep records of all communications, and speak up immediately if they believe they have been treated unfairly. Every guest deserves to leave a hotel with good memories, not wondering whether false accusations, discrimination, or degrading treatment will follow them long after checkout.

• E

  Ebonie

  US · family_with_children · Jul 2026

  10/10

  The quality to the cleanliness.

  I have no dislikes everything was PERFECT!