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Sep 2023
No communication
So we checked in and found out after dinner that the pool was closed for the season. On Memorial Day weekend they close pool. A/C did not keep up through the night. Ended up going to a different hotel.
family_with_children · Sep 2023
room wasn't ready for 40 mins, I had to vacuum myself, front desk was rude, saying they were trying to close and Expedia kept sending people, nightmare
partner · Aug 2023
The property is just tired. Air conditioning cannot keep up, no pools were in service; loose screws in door locks, loose screws in door handles. Just tired.
Aug 2023
When we arrived around 3:30 pm no clerk was at the desk. We rang the bell no one appeared. We waited about 5 minutes and no response so we rang the bell again. After about another 5 minutes a clerk appeared, We got checked in only to be told the pool was closed by the health dept. We went to our room and the A/C was running but the room was extremely hot. After about an hour the room was not getting cooler. We asked the clerk to have our A/C checked then we went to supper. The clerk said she'd have to ask her manager. After we got back the room was still extremely hot, but we still waited. After another hour, we went to ask the clerk if they found anything on the A/C. The clerk was surprised by our question and we asked are you going to check it out. She said well I can give you a different room. We decided to go to the new room. At least the new room's A/C worked but every time the A/C cycled it made an extremely loud noise then cycled off. The noise was consistent and loud every time the A/C unit cycled. We were going to stay there 2 nights but could not get enough rest so we checked out and found another place to stay. We would not recommend this hotel unless they get their A/C units in better condition.
Aug 2023
Decent place to sleep.
We have stayed at the hotel many times in the past and always loved it. Even had our wedding reception there. This was our worst experience out of many. We didn’t spend much time there due to both pools being down, basically there just to sleep. Air units need cleaned and updated. Ant control needed. Other than that the room was older but nice.
3598 Shepherd Of The Hills Expy · Branson