Host & Stay - Sillwood Seafront

17 reviews

• J

  Joanne

  GB · extended_group · Jun 2026

  1/10

  Absolutely awful

  Unsafe Property and Poor Customer Service Our birthday weekend at Sillwood Street was completely ruined by a series of issues. The property was poorly maintained, with mould, damp smells, dirty bins containing old food, a filthy oven, a broken shower, a faulty bathroom door, and damaged furniture. The most serious issue was the front door lock failing on Saturday morning, leaving us trapped inside the property for most of the day with no alternative escape route, as the downstairs windows were locked and no keys had been provided. Despite reporting this immediately at 9.15am, it took until around 6pm for the issue to be fully resolved, causing us to miss a pre-booked event and spend the day waiting for assistance. What was most disappointing was the lack of urgency shown by both the owner and management company, both during the incident and afterwards. Our formal complaint requesting a refund and compensation has been largely ignored, demonstrating a complete lack of care for guests and the seriousness of the safety concerns raised. We would not recommend this property

• C

  connor

  GB · solo_traveller · May 2026

  10/10
• C

  Calum

  GB · extended_group · Apr 2026

  6/10

  Good location, but loud

  Good location

  Tired, fine for groups who aren’t to fussy but other than that wouldn’t stay again

• J

  James

  GB · extended_group · Apr 2026

  1/10

  Do not book, customer service left us with a broken front door for the stay

  Location was decent

  Customer service was horrendous, we had a broken front door for over 24 hours and were forced to leave the door open and ajar overnight to avoid being locked in.

• E

  Elvira

  GB · family_with_children · Apr 2026

  5/10

  Good but the property needs proper cleaning.

  Spacious living room and kitchen.

  Hi, We were very disappointed with the condition of the property during our stay. No one came to clean yesterday, and the room remained untidy throughout. The check-out time communication was also confusing. We had received an earlier message advising that we could leave the property by 11:00, so we planned our activities accordingly. Although the house itself is lovely, the overall cleanliness fell well below expectation. Some of the blankets and towels were visibly dusty and marked with dirt, and there was a significant amount of dust under the beds, furniture, and rugs. The mould in the shower room was also very evident, which meant we were unable to use it. Given these issues, I would strongly recommend that proper checks are carried out before future guests arrive to ensure the property is clean, safe, and ready for use. Kind Regards, Elvira and co