Hotel 115 Christchurch

179 reviews

• 5

  546randallm

  Family · Mar 2026

  2/10

  They cancelled our paid up room.

  I would like to say I loved it but they cancelled our reservation while we were en-route from Canada. We were delayed en-route by flight changes and tried to do the hotel a courtesy by letting them know we would not arrive the first night, but would be there very late for our second night. Since it was all paid for and non-refundable we knew we would not get money back, but at least we had a room for our late arrival on day two, or so we thought. Instead they told us we were amending our reservation and therefore they were cancelling our reservation. We had not amended anything. With 18 hours of flying left to go, and little chance of making new arrangements while in the air, they left us with no place to stay upon a midnight arrival. Not very nice! After some e-mail 'discussion' they refunded the second night. Apparently it was a busy concert weekend in Christchurch so I think they booked out our room and doubled-up on their room fees with no concern about our situation.

• J

  judyandsteve

  SEVENOAKS, SEVENOAKS DISTRICT, KENT, ENGLAND · Couples · Feb 2026

  10/10

  Great customer service from female receptionists

  We had an excellent experience at the hotel with a special mention to the staff who went above and beyond in my opinion. When we arrived, we explained our departure time and that we had paid for overnight parking in a nearby parking lot. The receptionist told us that we could park for our two night stay in the car park, one night being complimentary. The room was clean and large enough. Of course we heard the trams but that is largely unavoidable when based above the tram stop. The latest they ran was about 10pm. One point re accessibility- on the first floor out of the lift there are four steps, so not great for less able persons. I left an expensive piece of clothing behind and was contacted the following day. They checked with the post office and we agreed on an appropriate service to return it to the UK. First class service and greatly appreciated.

• C

  christinamP3267WV

  Solo travel · Feb 2026

  2/10

  Avoid. Terrible.

  Terrible hotel and no care for guests They have no concern about their guests and their wellbeing They only care about money Avoid avoid avoid

• F

  Flombom

  Couples · Nov 2025

  4/10

  Not worth the money

  Cleanliness 9/10. Location 8/10. Value for money 3/10. As a frequent hotel user, this one was very disappointing. We booked the most expensive room. The room was spacious and the bed comfortable. The windows were beautiful but overall, the room was very basic. The bathroom was so tiny 2 people could be in there at once. There was a pulsating sound all night from somewhere within the hotel and it’s not sound proof. The sound of the tram was expected but be aware there are 2 bars near by. I would have expected a more high end experience. The reception and staff member were uninviting. Given the choice in future I wouldn’t stay here again. The value for money was poor. I’ve had much better stays elsewhere for cheaper.

• RV

  Raquel Victoria

  Oct 2025

  8/10

  Great stay!

  No eggs and meat for breakfast.