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US · couple · Oct 2026
US · family_with_children · Oct 2026
Rooms are nice but rest of hotel could have nicer amenities
Staff and pool for kids
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US · couple · Oct 2026
US · couple · Oct 2026
Disappointing. Have stayed there many times, but will not again.
Proximity to waterfront
Other than the gentleman who checked me in, the desk staff was unhelpful and blamed Booking.com for the wrong room type instead of fixing it. Was promised a partial refund and did not, to my knowledge, receive one.
US · solo_traveller · Oct 2026
Really enjoyed our stay
Al at the front desk was amazing. So kind and interested in us and helpful. The location was superb, and the hotel was spacious and comfortable. Our room was wonderful for a two night stay. There are portions that have been renovated, and I can tell it will be a wonderful place again once they finish renovations. It truly is a special place.
The gentleman there the second evening we stayed was rather terse ans rude. There were some places that could have used vacuuming more regularly just to keep appearances up and to the standard the hotel is trying to achieve.
180 Water St · Plymouth