Hotel Baltschug Kempinski Moscow

117 reviews

• M

  moringat2026

  Friends getaway · Mar 2026

  6/10

  rooms are old

  The view is magnificent. The location is great. The breakfast is good. The staff are very rude. The rooms are very old.

• M

  munirakhalid

  JEDDAH, MAKKAH PROVINCE · Family · Nov 2025

  4/10

  Good food and staff, poor cleaning

  Even though the view is great and the staff are generally helpful, my experience with the room’s cleanliness has been very disappointing. You expect a 5-star hotel to uphold high cleaning standards, yet this was not the case during my stay. When I first checked in, the room was clean. However, after I ate, I dropped a few crumbs on the floor—nothing major—but those same crumbs stayed there for three days, which made it obvious that the carpet had not been vacuumed at all. During this time, the windows and tables were never wiped, and even the cups were not replaced. I had to call and request new cups myself. I informed the reception on my third day. They only sent someone to change the cups and bring water, while the actual cleaning wasn’t done until the next morning—and even then, it still wasn’t a deep or thorough cleaning. To put things into perspective, before this stay I had been in three different 4-star hotels, and all of them had noticeably better cleaning standards than what I experienced here. I also spoke to a gentleman at the reception—unfortunately, I forgot his name—who was genuinely kind and tried to help. He even joked during checkout that if I returned, he would personally clean the room. I appreciated his attitude, but the overall experience did not reflect the quality expected from Kempinski

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  vahidvakili

  TEHRAN, TEHRAN PROVINCE · Solo travel · Aug 2025

  10/10

  Highly recommended

  Perfect location, beautiful and kind staffs, very good breakfast with spacious rooms. I really enjoy staying there. Highly recommended

• U

  U5940WN_

  DUBAI, EMIRATE OF DUBAI · Family · Aug 2025

  4/10

  Not worthy of being called Kempinskii

  Currently staying at Balchug Kempinski Moscow — and honestly, my impressions are quite mixed. To start with the positives: the welcome was warm, the staff are polite and attentive. As a GHA Discovery member, I was offered a complimentary room upgrade — a nice gesture and much appreciated. However, several issues have come up that are simply unacceptable for a five-star hotel. There are no complimentary breakfasts offered even for top-tier GHA Discovery members, which is quite disappointing. When I requested an additional bathrobe, I was brought one with yellow stains and a large tear — completely inappropriate. The iron provided in the room is of very low quality and hardly usable for any proper pressing. I’d also like to mention the state of the curtains — they are literally full of holes. And in a five-star hotel! Needless to say, the morning light pours right through them, so forget about sleeping in. Evening turndown service is another point of frustration. It wasn’t done at all on the first night and only started after I raised the issue at the reception. Since then, it has been extremely superficial — they just make the bed and close the curtains (yes, the ones with holes), then leave. Dirty and wet towels remain on the bathroom floor, toiletries are not refreshed, and the room is not truly prepared for the night. It’s just a bed that’s been made, nothing more. These are not the standards one would expect from a hotel under the Kempinski name. There is potential here, but the lack of attention to detail and inconsistency in service delivery are major disappointments. I sincerely hope the management takes these issues seriously — because right now, this is far from a true five-star experience. If you’re considering staying at this hotel based on the Kempinski name as a symbol of premium hospitality, I assure you this is a deeply mistaken expectation. There is nothing beyond the name that reflects Kempinski standards here. This property does not deserve more than a three-star rating given the complete absence of consistent, high-level service.

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  varunsdua

  DUBAI, EMIRATE OF DUBAI · Couples · Jul 2025

  10/10

  Close to all landmarks

  The hotel is just across the bridge(5 mins walk) from main touristy area of Moscow such as Red square and st. Basil church. Check in was smooth as staff at reception speaks English. There is even a teller at hotel if you need to exchange some money. The breakfast selection was also good. The hotel has a temperature controlled pool and a jacuzzi and a good gym as well. All in all a great place to stay for a touristy Moscow trip.