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family · Sep 2025
Great customer service !
friends · Sep 2025
They advertise they have AC. Technically correct but AC is throttled to the point where you effectively don't have AC in your room. Unable to sleep with the heat we had.
family · Aug 2025
The total is at proximity walking distance to the beach. The total is outdated, very small rooms, area around isn’t the best and noisy. The pool is very small, not as advertised. The full board is very limited of choices. The rooms service staff and Montse up front are very nice.
family · Aug 2025
This was our second stay at Hotel Bernatt 11. It is a lovely hotel that is close to the beach and a short walk to Calella town. It is always clean and tidy and the staff show pride in their work. Food was lovely as always. The pool has been updated this past year - looks really nice with the additional paddling space for little children. The materials used in the revamp are coming away, so it seems that it will need to be redone again soon.
Jun 2025
Stand-out staff.
Receptionist Montse was a diamond when checking in, she also rescued me from the balcony when I managed to lock myself out. She is very kind and helpful, always smiling. Unfortunately the wifi did not work in the room due to power outages (city wide! Not hotels fault) and the wifi range extender was broken on second floor. The night receptionist mocked/questioned me slightly for asking for an extra blanket. The pool area has been renovated and does not reflect in the pictures, I would argue the layout has improved however the grout and paint is chipping loose and floating in the pool water. Breakfast was lovely. Had two great nights sleep, amenities in the room worked well.
Avenida Turisme 42/44 · Calella