Hotel bh El Poblado

All guests must present a valid identity document at check-in. Foreign guests must present their passport or a valid identity document. Children under the age of 18 must present a valid identity document and documentation proving their relationship with their parents or legal guardians. When a minor is travelling with only one parent or accompanied by a third party, the authorisation and documentation required by Colombian law and the hotel’s policies must be presented. Pets are not permitted at Hotel bh El Poblado, except for duly accredited guide dogs or assistance dogs. Private parking is free of charge, located within the premises, exclusively for guests and requires prior booking. The airport transfer service to and from the airport is subject to a charge and must be requested in advance. Cancellation, prepayment, amendment and no-show conditions vary depending on the selected rate and are detailed during the booking process. When booking more than five rooms, special conditions, different cancellation policies and additional surcharges may apply. Please note: VAT at 19 per cent will be applied where applicable in accordance with Colombian legislation. Guests residing abroad may be eligible for VAT exemption on hotel services if they meet the legal requirements and provide proof of their non-resident status with the relevant immigration documentation at the time of check-in. Please note: in the event of a no-show or failure to use the reserved services, and in accordance with Article 65 of Law 300 of 1996 Please note: guests must adhere to the maximum room occupancy and avoid making noise that disturbs other guests’ rest. The hotel holds the ISO 21401:2019 international sustainability certification and upholds policies on the prevention of the sexual exploitation of minors, the protection of cultural and natural heritage, inclusion and non-discrimination. National Tourism Register number or licence: 23317.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.