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CA · couple · Mar 2026
Lovely beach, but we won’t stay there again.
The beach is amazing. Miles and miles of sand dunes and surf with few others around. We truly felt like we had a private and secluded beach experience.
When we arrived at the hotel it was overrun with guests. There was a huge wedding being held at the hotel. We had booked a “Superior Queen room” with a king bed. We were not given this room, but instead a very substandard twin room. The hotel failed to honour our booking and we spent a very miserable night in a stuffy, mouldy room with extremely loud wedding party music blaring until 2 am. We were able to move into our booked room the next day. The hotel facilities are tired and lacking good repair. Plumbing fixtures are broken and corroded in places. Bedding was threadbare and the mattresses were hard and uncomfortable. The restaurant advertised various hours including evening opening, but in fact closed at 5 pm each day. The room quality descriptions and pictures in the listings are hugely exaggerated.
MX · extended_group · Feb 2026
Agradable
Buen trato de los encargados
Un poco cara la comida
US · extended_group · Nov 2025
Dog attack and scorpions
Nothing
Everything. There were not enough towels provided in the room, so my husband went to the open door at reception to ask for some. As he approached the OPEN DOOR AT A HOTEL, a vicious off leash dog lunged at him and attacked his leg. He got away after several bites once the young kid in charge (maybe 18 years old) got the dog back inside. The kid said his grandma was in charge and had gone into town, and she’d contact us when she returned. My parents and I were just going to stay there while he went to the nearest hospital (forty minutes away), but soon after he left we saw a scorpion, so he came back to get us and we all just left. We didn’t hear back from anyone so after two days my husband called him to at least get reimbursed for his doctor’s bill (only about $40), and the owner said he would not be giving us a single dollar, only offered a non-apology apology, and one night free in his little house of horrors hotel. Now all we can do is wait and hope that the dog didn’t carry any diseases. Our vacation was four days, and we devoted one of them to dealing with this nightmare. DO NOT STAY HERE. Do not give them any business unless you enjoy dog bites, scorpion stings, and horrible attitudes.
family · Jul 2025
Serene ocean front hotel. It was nice having the beach to ourselves. Pools are nice and relaxing. Rooms need major renovations. One of the two rooms- toilet didn’t flush, sink faucet was just a trickle. Switched rooms and then ac didn’t work, went back to the room w the toilet issues because of the heat and working toilet in first room. Staff is very nice and welcoming, no doubt this was once a beautiful hotel
MX · extended_group · Jul 2025
todas las instalaciones y sobre todo la tranquilidad y el buen servicio
KM 200 Carretera Manzanillo - Playa Azul · Manzanillo