Hotel Casa San Lázaro

20 reviews

• VT

  Verified traveler

  partner · Jul 2019

  2/10

  This property is located on the outskirts of Antigua. It is about a 15 minute walk to the city center along two decently busy roads. The hotel door is closed and you must knock each time you want to enter. We had 2 reservations on separate nights. When we arrived, the hotel did NOT have any of our reservations on file even though we had confirmation from Orbitz. There was only ONE employee in the entire hotel, the GARDENER. He didn't have any idea how to help us because of course that is not his job. He told us that they had a very busy weekend at the hotel and all the staff was resting. (We arrived on a Wednesday). He tried to take us to an available room, but all of the non-occupied rooms were dirty. There were no sheets on the bed, no pillowcases, the bathrooms weren't cleaned, etc. We tried contacting Orbitz which was a disaster because they had to "verify" our story by calling the hotel. When they called the hotel the only person that could answer was the gardener or us. The gardener only spoke Spanish and the Orbitz representative only spoke English. It was an absolute fiasco. We finally got a hold of the hotel owner, Victor, who was NOT helpful at all. After a WHILE on the phone, we were offered a larger room that was clean with sheets. It is absolutely ridiculous that the owner did not offer us the room from the beginning! While the room was spacious, it smelled heavily of varnish. We couldn't open the windows because there were no screens. There were tons of mosqu

• VT

  Verified traveler

  family · Jul 2019

  10/10

  Très bon service, accueil chaleureux. Piscine très appréciée par les enfants.

• M

  Melvin

  family · May 2019

  8/10

  Bonitas instalaciones y habitaciones. Desayuno delicioso. Un poco lejos del centro de Antigua pero caminando varias cuadras se llega sin problema, la zona es segura.

• M

  Melanie

  Mar 2019

  10/10

  Great place

  Loved our stay so much we booked our return trip. The staff make the place. Milton was great to chat with and learn some local culture. The pool needed cleaning when we got there but was done shortly after. The pool is a little shallow for adults but fine for cooling off. Perfect for kids

• VT

  Verified traveler

  family_with_children · Mar 2019

  10/10

  Really glad we came back for a second time! Once again, the staff was amazing. They organized our transport back to the airport and prepared an excellent early breakfast for us. If we ever go back to Antigua, we are definitely staying here again. A special thanks to Milton, Claudia and the manager (whose name I forgot) for a wonderful stay. Casa San Lázaro was like our home away from home.