Hotel Castell dels Hams

75 reviews

• J

  Josette

  FR · solo_traveller · Oct 2026

  8/10
• NE

  Nadine et Jean paul

  FR · couple · Oct 2026

  8/10

  pas décidé a retourner pour l instant

  Table non attribuée mais agréable le renouvellement du restaurant. avons retrouvé 2 serveuses que nous avons cotoyées pendant plus de 20 ans jusqu'en 2017. soit MARTINA ET VIVIANA. qui nous on reconnues de suite avec mes amis .nous étions toujours 4. de pure instant d émotion et de joie.

  la propreté des aires de sport. nettoyage piscine. réouverture du SPA. revoir prix excursions trop onéreuses. regrettons fermeture bar payant. all exclusive ou il faut pour certaine boisson ajouter 3 euros. réduction animateurs pour économie. animation raccoursie de ce fait ex : partie pétanque 15 mms. c 'etait plus familiale avant et plus de français.

• P

  P2203LYjulier

  Family · Aug 2026

  2/10

  Severely disappointed

  Arrived late as expected. Buffet laid on for those missing supper was rubbery pizza and chips, some miserable limp salad. Room was dirty. We complained. Night staff said morning staff would move us. Couldn't care less and didn't update morning staff. We got a cleaner room after a couple of hours discussions and calls to holiday company. One receptionist was outstanding, took over from the shrugging I don't care brigade and did address issues such as rude and uncaring staff, silverfish climbing onto my daighters plate, plates not been cleared and poor air-conditioning blowing mouldy smells and the dirty bedroom. Don't expect milk at breakfast or tea. Expect to argue for a banana. Expect lots of huffing and open palms thrown up. Expect not to use the customer lift at certain points as laundry doesn't go in a service lift. Expect general scruffiness and poor staffing levels, which it what we were told was the problem. Expect it to reek of cigarettes smoke.

• I

  Ines

  PT · family_with_children · Aug 2026

  8/10

  Os quartos eram bastante bons. As refeições eram bastante variadas e temáticas. Havia espetáculos diferentes todos os dias. Hotel tem parque de estacionamento grátis e transporte para a praia. Limpeza dos quartos, e espaços comuns (à excepção da piscina) foi bastante boa.

  As piscinas estavam muito sujas. A água filtrada era bastante má. Hotel longe de praias é necessário um carro para explorar a ilha ou usar o transporte do hotel que só leva para uma praia.

• Y

  Y8957CMrebeccac

  CHESHIRE, ENGLAND · Family · Aug 2026

  10/10

  Incredible stay at castell del hams would 100% return!

  Incredible hotel! We have not long arrived back to the UK from this hotel and we were gutted to leave! From reading reviews before we left I was a bit concerned about arriving but I found it complete opposite. The hotel is lovely and big spacious welcoming reception on arrival. Reception staff very friendly and helpful. We stayed in one of the bungalows and upon arrival the air on was leaking we mentioned it to reception who apologised and fixed it straight away. The food we thought was fantastic. All inclusive places can be a big hit or miss with food but this hotel we found a hit. Fresh food, always had warm/hot meals, never once was cold like it had been sat ages. And tasted lovely! The restaurant was big and spacious always tables available. And the waiting staff were friendly and welcoming too. Good variety of foods to choose from, zero complaints. Also a great variety of tasty puddings! The bungalow was fab with being ground floor with a little terrace outside, great for the pram in and out. Also loved the little walkway outside the bungalows with nice plants and lights. Bungalow had a kettle, tea/coffee facilities which I didn’t realise and had packed a travel kettle, also had a fridge with a big bottle of water waiting inside nice and cold. The bungalow was spacious for myself partner and baby. Bathroom also very spacious, no complaints, clean and just a good room to get heads down for the evening. The entertainment team here are just amazing! Non stop activities during the day, and the evening entertainment was good to. Have to be early to get seats we found but we were happy to sit on the sun beds and watch from there. Also thought it was great they have a little rental place to rent baby floats/ pool noodles/ games etc, just leave a deposit and get it back on return before it shuts at 1pm or 7pm. Drinks and snack bar were good, staff friendly and welcoming. Pools were awesome plenty room, children’s pool was shallow and fab with the little splash park also. Pools were clean and fresh with showers dotted around them. Also thought it was good to have 2 sets of toilets by the pools as well. We didn’t have any issues with language barriers we found the hotel to be extremely welcoming, friendly and always there to help if needed any help was required. Overall we had an amazing 5 night stay we got a taxi to Porto Christo one day as we missed the free shuttle bus but was only around €6-7 for the journey. Porto cristo is worth a visit for sure with a beautiful beach/ harbour and daytime market (not sure of this is on daily or just happened to be there they say we went). Hotel just by Dino land and hams caves aswel. Iv never been back to the same hotel before but I would 100% return to this one, from start to finish we didn’t have one complaint or niggle it was just incredible. Hotel is around 45 minutes from the airport as well so that was another bonus as when booking the holiday company I booked with said it was around 1 hour 50 transfer so was a huge bonus being there after around 45 minutes from leaving the airport.