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Hotel du Vin & Bistro Cheltenham

8.6/10118 reviewsCheltenham

Amenities and Services From concierge services to wedding planning, we've got you covered. Enjoy complimentary Wi-Fi, terrace views, and garden strolls. Dining Experience Indulge in British cuisine at Bistro du Vin, grab a drink at the bar/lounge, or opt for 24-hour room service. Don't miss the full breakfast available daily. Location and Accommodation Stay in one of the 49 air-conditioned rooms with flat-screen TVs and private bathrooms. Nestled in Cheltenham, close to attractions like Imperial Gardens and Cheltenham Town Hall. Book your centrally located stay at Hotel du Vin & Bistro Cheltenham for a perfect blend of comfort and convenience.

What this place offers

  • Elevator
  • Conference space
  • Breakfast available (surcharge)
  • Safe-deposit box at front desk
  • Meeting rooms
  • Smoke-free property

Policies & house rules

  • Check-in from 15:00 until 00:00
  • Check-out until 11:00
  • Pets allowed
  • Paid parking

• One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation. • Cashless payment methods are available for all transactions. A deposit may be required at the property.

Available rooms

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118 reviews

Guests liked

  • Clean rooms
  • Friendly staff
  • Good location

Guests mentioned

  • Poor customer service
  • Noisy air conditioning
  • Breakfast chaos

  • Timothy

    Oct 2025

    10/10

    Classy older hotel with a nice bar

  • Douglas

    family · Oct 2025

    8/10

    Close to shopping and dining. Helpful staff. More expensive than it should be though.

  • Joanna

    Sep 2025

    10/10

    I checked in. Receptionist was fsntastuc.

  • Alex

    Sep 2025

    10/10

    Lovely stay

    Lovely clean room. Helpful and friendly staff. Shame the air conditioning unit was noisy and kicked in at 5am

  • Russell

    partner · Sep 2025

    6/10

    A disappointing stay at HDV Cheltenham due to poor customer service. We were told 24 hours before our stay that, even as residential guests, we couldn’t get a table in the restaurant until late in the evening as it was full. 24 hours later they managed to “fit us in” at 6pm. The restaurant was barely 30% full when we arrived and remained that way until we left around 8pm - so quite why we were told tables weren’t available, I don’t know. They must lose so many bookings through incompetence. The following morning, we were told we didn’t have late check out but could pay £15 for it - even though it was included in the specific package we booked, so I had to go to reception and prove it was included. No apology for their error or disputing that I had it included. So much for a relaxing lie in. Finally, when I checked out, I was presented with a massive bill for a load of drinks that had been charged to my room by guests of the private event that was taking place the night before - even though I was clearly not part of the private event and specifically asked not to have a credit allowance on my account and to pay as I go. Why such a large amount of drinks were even allowed to be added to my room I don’t know and, again, no apology for their mistake. Not the kind of customer service you expect at HDV. More like Fawlty Towers. We wouldn’t stay here again when other better options are available.

Location

Parabola Road · Cheltenham