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Hotel El Refugio d'Elise

8.6/10159 reviewsChivay

Rustic Charm and Natural Beauty Experience the tranquility of the Colca Valley at our rustic-style inn, boasting thermal baths with breathtaking views of the Colca river and surrounding mountains. Each room offers a serene escape with rustic walls, modern bathrooms, and a private balcony or terrace overlooking the valley. Delicious Dining with a View Indulge in a full American breakfast at our Restaurant, surrounded by panoramic windows showcasing the valley. Savor local specialties while enjoying the warmth of the central iron-cast fireplace, adding to the cozy ambiance. Convenient Location Located just 500 meters from Chivay’s bus station, El Refugio provides easy access to explore the wonders of the Colca Valley. Book your stay now and immerse yourself in nature's embrace.

What this place offers

  • Parking
  • Free Parking
  • Non-smoking rooms
  • Restaurant
  • Room service
  • Heating

Policies & house rules

  • Check-in from 13:00 until 20:00
  • Check-out until 11:00
  • Children welcome
  • Free parking

Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 10%. To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented. Please note both documents are required for fee exemption Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation. If foreign guests share a room with Peruvian guests, then the extra tax (IVA) must be paid. Children up to 7 years old can stay for free with their parents as long as they use existing bedding, no extra bed or breakfast included. Children from 8 to 12 years old can stay with their parents using the existing beds and paying the child rate, which does not include an additional bed, if it includes breakfast. Children 13 years and older are considered adults.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

Available rooms

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159 reviews

Guests liked

  • Exceptional location by the river with mountain/canyon views
  • Multiple thermal pools and relaxing hot springs
  • Comfortable rooms and good bedding
  • Good value compared to similar lodges
  • Pleasant grounds and peaceful atmosphere
  • Nice breakfast and friendly/attentive staff (mostly)

Guests mentioned

  • Inconsistent food quality; limited menu for some meals
  • Wi‑Fi often limited to main building
  • Occasional room issues: drafts, plumbing/odour, limited lighting, no TV
  • One report of closed thermal pool
  • Difficult access/steep approach and many stairs – not ideal for mobility issues
  • Isolated reports of unfriendly reception
  • Laura

    PA · solo_traveller · Oct 2026

    9/10

    Las instalaciones son adecuadas para la temperatura de Chivay. Personal muy amable en recepción y restaurante.

    No hay mucha señalizacion del Refugio por lo que es fácil perderse. Deberían tener en el parqueo indicaciones de como llegar a recepcion.

  • ALEJANDRA

    PE · family_with_children · Oct 2026

    10/10

    excelente para niños y grupos

    La aguas termales están en el mismo hotel y no había mucha gente, el hotel te da las toallas y todas las facilidades . El río esta muy cerca y a los niños les encanta.

    el ingreso es un poco incomodo y la señalización para ingresar no es muy visible.

  • ARIANA

    US · family_with_children · Oct 2026

    9/10

    Descanso rodeado de naturaleza

    El sonido del río. La piscina de aguas termales. La vista a la naturaleza .

    Un poco de cansadado subir y bajar unas gradas para acceder la loby desde la cochera. En mi caso porque viaje con niños pequeños. Por lo demás todo lindo. Volvería sin duda.

  • Vanesa

    PE · solo_traveller · Oct 2026

    8/10
  • José Luis

    PE · family_with_children · Sep 2026

    10/10

    Recomendable

    El Paisaje

    el horario para utilizar la poza termal

Location

Valle del Colca · Chivay