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Hôtel Héliot, Cosy Places by Charme & Caractère

8.7/10211 reviewsToulouse

Luxurious Accommodations Indulge in spacious, soundproofed, and air-conditioned rooms at Hôtel Héliot, Cosy Places by Charme & Caractère. Each room boasts a flat-screen TV with cable and Canal+ channels, ensuring a comfortable stay. Convenient Location Situated on a serene street in central Toulouse, our hotel is just 50 meters from Jean-Jaurès Metro. With easy access to the train station and Place Wilson, exploring the city is a breeze for our guests. Travel-Friendly Amenities Start your day right with a delicious continental breakfast in our breakfast room. For those flying in, take advantage of the nearby shuttle to Blagnac Airport. Secure parking is available with advance booking, making your travel experience stress-free. Book now and experience the charm of Hôtel Héliot, Cosy Places by Charme & Caractère.

What this place offers

  • WiFi available
  • Free WiFi
  • Parking
  • Non-smoking rooms
  • Air conditioning
  • Heating

Policies & house rules

  • Check-in from 13:00 until 22:00
  • Check-out until 11:00
  • Children welcome
  • Paid parking

A surcharge of EUR 20 applies for arrivals after 22:00. All requests for late arrival are subject to confirmation by the property.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

Available rooms

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211 reviews

Guests liked

  • Excellent central location
  • Friendly, helpful hosts/staff
  • Charming boutique atmosphere
  • Generally clean rooms
  • Good breakfast
  • Quiet street and good parking

Guests mentioned

  • No elevator (many stairs/spiral staircase)
  • Occasional room odor/drain smell
  • Small shower / some room quality issues (mattress, windows)
  • Limited savory/coffee options at breakfast
  • Isolated report of rude receptionist and hygiene concerns
  • Frey

    CH · couple · Oct 2026

    8/10

    Nach anfänglichen Verständigungsproblemen was den Platz für unsere Fahrräder betrifft, war alles sehr zufriedenstellend. Die Lage Nähe Bahnhof.

    In der Gasse ist es in der Nacht erstaunlich Laut. Für den Preis, hätte ich etwas mehr erwartet.

  • dorian

    FR · extended_group · Oct 2026

    3/10

    décevant dommage pour le dernier jour de notre chemin de compostelle annuel.

    l'emplacement central . les lits confortables

    petit déjeuner indigent . pain médiocre croissant nul tout semble être fait à l'économie . le rideau de douche en plastique infernal colle à la peau quand on se lave. difficile de récuperer les bagages car le propriètaire n'étant pas sur place c'est le personnel de ménage qui ouvre la porte . et 3 étages l'aspirateur , nous avons attendu un long moment et heureusement pas manqué notre train .

  • Marisa

    US · family_with_children · Oct 2026

    3/10

    First off, the hotel manager was a complete jerk and a cheap skate. We stayed at this hotel as part of a G Adventures tour. -He refused to help us hotel bring luggage up a narrow curved staircase as there was no elevator. My sister cannot use her left arm and we are 62 and 65 -He served the same breakfast every day: one croissant, one baguette, ONE cup of coffee, one plain yogurt, one apple sauce. No fresh fruit. He got mad if you asked for anything different. He always poured the creamer into your coffee himself rather than have a small container on the table. -One day when we decided not to do the day tour with the guide because it departed at 7AM (!!) he didn’t have breakfast for us as he said we were not going to on the tour. Turned out he was lying as the 7am people said he forgot to place the bakery order the day before! He literally argued with me and chastised me for not giving us breakfast. -When we asked for an extra towel he looked at us like we were crazy. -Same with toilet paper. We ended up buying our own. -The shower sprayed all over half of the bath and created a mess and a risk of falling on the drenched floor (the shower curtain just blew around). -4 other tour participants had similar experiences to us and were not happy with the hotel

  • Andrey

    US · couple · Oct 2026

    10/10

    Excellent place to stay while exploring Toulouse

    Absolutely perfect location. Very close to all historical sites and plenty shops and restaurants. Historic building with great modern accommodations. Parking available. Excellent customer service, very friendly. Great continental breakfast with local fresh food.

    Nothing.

  • Carol

    US · solo_traveller · Sep 2026

    10/10

Location

3 Rue Heliot · Toulouse