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Hotel Indigo Dallas Downtown by IHG

8.4/10668 reviewsDallas

Central Location Located in the heart of Dallas, Hotel Indigo Dallas Downtown is a landmark property just minutes away from the Dallas Convention Center. Modern Amenities The hotel offers contemporary guest rooms equipped with coffeemakers, refrigerators, free Wi-Fi, and a 24-hour fitness centre for the convenience of the guests. Dining Experience Indulge in delicious meals at Titches Bar and Bistro, offering breakfast, dinner, a full bar, and room service. Book your stay at Hotel Indigo Dallas Downtown for a memorable experience in Dallas!

What this place offers

  • Fitness facilities
  • WiFi available
  • Free WiFi
  • Parking
  • Non-smoking rooms
  • Air conditioning

Policies & house rules

  • Check-in from 15:00
  • Check-out until 12:00
  • Children welcome
  • Paid parking

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Available rooms

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668 reviews

Guests liked

  • Friendly staff
  • Great location
  • Clean rooms

Guests mentioned

  • Construction noise
  • Unexpected charges for breakfast
  • Limited dining options

  • Newcomb

    US · couple · Oct 2026

    1/10

    Reservation Issues Happen. Terrible Customer Service Shouldn’t.

    The property is clean and beautiful and has a great location.

    When we arrived to check in, there was only one employee working, who turned out to be the manager on duty. Unfortunately, she was completely unwilling to help resolve an issue with our reservation. Although we had booked through Booking.com, our reservation was not showing in the hotel’s system. Rather than making any effort to help, the manager simply told us there was nothing she could do and that we needed to contact Booking.com ourselves. We did exactly that. When Booking.com attempted to call the hotel to resolve the issue, the manager placed them on hold until the call disconnected. She then refused to answer their subsequent calls. Eventually, Booking.com informed us that, because they couldn’t reach the hotel, they would arrange accommodations for us elsewhere. When I approached the front desk to explain this, the manager immediately responded, “Well, just have them call back now.” By that point, we had wasted considerable time trying to resolve a problem that should have been relatively simple to address with even a little cooperation. We ultimately chose not to stay at this hotel, not because of the reservation issue itself, but because of the manager’s complete lack of customer service, professionalism, and willingness to help. Her efforts seemed to begin and end with typing my name into the computer. I understand that reservation systems sometimes have problems, especially with third-party bookings. What I don’t understand is a manager who refuses to make even a reasonable effort to help guests resolve those problems. This was an incredibly disappointing experience.

  • Daniel

    US · couple · Oct 2026

    3/10

  • Nathalie

    US · extended_group · Oct 2026

    9/10

    room, bed, and location

    the door was missing that went between the shower/ toilet and the sink in the restroom.

  • Steve

    US · couple · Oct 2026

    10/10

  • Strang

    US · extended_group · Oct 2026

    10/10

Location

1933 Main St · Dallas