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CL · couple · Oct 2026
Aunque estuvimos solo una noche volvería a repetir la experiencia y me alojaría en el mismo hotel
La amabilidad del personal, la limpieza del lugar y la ubicación céntrica
Nada
IL · couple · Oct 2026
Excellent location, but a sewage flood and unacceptable customer service ruined our stay.
The location is excellent, right in the heart of Venice. The room itself was nice, and the breakfast was simple but good.
Unfortunately, our stay was overshadowed by several serious issues. First, our room faced the street and was extremely noisy. We had requested a quieter room in advance, but the hotel wanted to charge us an additional €90 per night just to move to a room away from the street noise. The shower had almost no water pressure, making it very difficult to use. However, the worst experience came when we returned from a long day exploring Venice and discovered that our entire room had been flooded with sewage. Our suitcase and personal belongings that were on the floor were soaked and smelled of sewage. It was absolutely disgusting. When we reported this to reception, instead of apologizing or showing concern, the first thing the staff member asked was what WE had done to cause it. This was both shocking and insulting. We were eventually moved to another room, as it was impossible to stay in the original one even for another minute due to the terrible smell. We did not ask for compensation, but given the severity of the incident and the damage to our belongings, we certainly expected the hotel to take responsibility and offer some form of compensation or at least a sincere apology. Neither was offered. For a hotel in such a great location, the lack of customer care and accountability was extremely disappointing.
US · family_with_children · Oct 2026
This hotel was so convenient to EVERYTHING. Restaurants, could walk everywhere. Wonderful breakfast served 7 to 12. I would definitely book here again!!
Not a negative thing to stay
ES · family_with_children · Oct 2026
BE · solo_traveller · Oct 2026
Campo San Provolo, Castello 4661 · Venice