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RE · family_with_children · Oct 2026
GB · solo_traveller · Oct 2026
Customer service non existent
Good location
Customer service is nothing more than a rumour. So my first surprise on landing on La Reunion was the absence of taxis at the airport. None. Customer service desk suggested one would arrive soon. Non! I contact the hotel and 15 mins later I get a phone number for a taxi company. No international dial code provided. My room was filthy. Long dark hairs in the shower and sink. I take some photos and showed reception. They cleaned the room - thanks but it’s a bit late. Saturday night I order a bottle of Vin Rouge. We are, after all, effectively in France. They don’t have any, ok I’ll have white. I get… sparkling. I don’t complain. Sunday the whole town is closed after 12. I pop to the bar. Ghost town. Reception tell me the bar lady is off sick. You’d think maybe they could inform the guests?! Non. So upon learning there is now nowhere open to eat I decide to have the meats and cheese in my fridge. Nope, the fridge has a thermostat problem and my food is frozen. I return to reception and enquire about a taxi to a grocery store about 3 miles away. I’m informed that taxis are as rare as hens teeth and would likely cost in excess of 50 euros. Eventually the man says he’ll see if he can find a bottle of wine. Hey presto he found the red wine they didn’t have the previous day in what looked like a cleaning cabinet. Despite advertising free high speed WiFi. I had problems all week (I have the internet speed test to prove it) culminating in my last day where it was down. The whole day. Given my earlier experiences I didn’t bother to complain because, what would be the point? Then the fire alarm goes off. 5 minutes of ringing and no staff in sight. Inept bar lady stood chatting to a customer. It stops then it starts again. Still no staff. After the 3rd encore I went to reception and was met with a blank stare. Eventually I am told the fire alarm is faulty “don’t worry” well yes, now I am worried what if there’s a real fire and the alarm doesn’t work?
MU · solo_traveller · Oct 2026
FR · couple · Oct 2026
FR · couple · Oct 2026
Malgré le besoin d’une rénovation, nous avons passé un agréable séjour
L’emplacement, le calme, la gentillesse du personnel, très belle piscine bien entretenue
Le manque de lumière dans la chambre et salle de bain, mérite une rénovation et tout serait parfait.
43 Avenue de Bourbon · Saint-Gilles les Bains