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partner · Oct 2025
Hotel is lovely, location is ideal, and Paule was very helpful! She gave us some great recommendations!
Oct 2025
This was a very nice historic hotel in a great location near Chateau Frontenac, however there were a few shortcomings as others have mentioned. We reserved the deluxe suite. I was aware that there was no elevator and thought we were on the third floor, forgetting that "European" floors start at zero. So we were actually on the fourth floor, which was 52 steps from the lobby. And we had a loft bedroom in addition to the regular bedroom, which was another 12 steps up for a total of 64. Slightly challenging for two women and a decent amount of luggage. The unit was nice with the original stone walls, however the loft ceiling height was only about 5' 3" so I was not able to fully stand up in there. That should have been mentioned on the listing. Getting up in the middle of the night was a challenge trying not to hit my head on the ceiling! The bathroom was very modern, however water pressure was very bad - slightly more than a trickle. That made showering a challenge. And the bathroom lighting over the mirror was poor making it nearly impossible to see to put on make up. Another bizarre thing was that there was an armoire to hang clothes, but the bar height was probably about 6 1/2 ft so a short person would not have been able to reach. There was also no place to put clothing in the bedroom or loft so I basically lived out of my suitcase. I do want to mention that Paula at the front desk was extremely nice and helped us plan several activities.
Oct 2025
Great location. Lovely host. Beautiful room.
Oct 2025
We had the tiny split level room. I wouldn't stay in this room again because the bed was only accessible on one side and it was elevated by a few stairs that we had to negotiate before we had to go down a whole flight of stairs to the bathroom (especially in the dark at night). Zero closet or storage space. Staff was excellent and loved the completely new (as of May 2025) interior design of room but the lack of space and split level is a no from us especially at the price we paid. There are far better options in this hotel and elsewhere in town.
Oct 2025
Looked exactly like the pictures! Great design, pretty bathroom, and all the toiletries smelled better than walking into an Aesop. Was a beautiful building in an excellent location—close enough to all the sights and gorgeous parks but on a quiet street with not too much foot traffic. Loved that the windows opened to let in the sea air (big bonus for me as someone who does not like being stuck in hotels with constant A/C blasting). The bed was very comfortable. Paule was really lovely and had so much local knowledge. I highly recommend staying here and will come again. Check in was great and even though there is no elevator, there will be someone on hand to help you with your luggage if you plan your arrival within the staffed hours.
21, Avenue Sainte Geneviève · Québec City