Hotel Marina El Cid Spa & Beach Resort - All Inclusive

622 reviews

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  S2879WFsameera

  Family · Aug 2026

  10/10

  Unforgettable two weeks.

  ⭐⭐⭐⭐⭐ Amazing Vacation at El Cid & Ventus Ha– Puerto Morelos! We had an absolutely wonderful experience at El Cid and Ventus Ha in Puerto Morelos, Mexico. From the moment we arrived, we felt welcomed and very well taken care of. The resort is beautiful, clean, relaxing, and especially wonderful for families. What truly made our vacation memorable was the exceptional service and the amazing people who work there. Everyone was friendly, welcoming, professional, and always willing to go above and beyond for us. I would especially like to recognize a few wonderful people who made our stay extra special: Gustavo & Moises at Reception – Thank you for being so welcoming, helpful, and professional. Your kindness and assistance were truly appreciated. Leo at the Market – Thank you for your friendliness, great service, and for always making us feel welcome. We truly appreciated you! Juan at Kobe – Thank you for the excellent service and for helping make our dining experience so enjoyable and memorable. Herrera, the sushi guy at La Hacienda – We definitely cannot forget you! Thank you for the delicious sushi, your friendliness, and the wonderful service. You helped make our dining experience extra special, and you absolutely deserve recognition! There were also so many other wonderful employees whose names I unfortunately don’t remember. From the restaurant and bar staff to housekeeping, entertainment, pool staff, and everyone working behind the scenes—please know that your hard work did not go unnoticed. We truly appreciate every one of you. A very special mention goes to the Kids Club team. Our children had such a wonderful time! The staff were caring, friendly, and kept the kids entertained with so many fun activities. Seeing our children happy and excited to go to the Kids Club was a wonderful part of our vacation and one of the main reason to go return for 4 consecutive year. Our kids grew with the staff at the club. We enjoyed the pools, restaurants, beautiful grounds, entertainment, and the overall atmosphere. But more than anything, the people are what made this vacation special. A resort can have beautiful facilities, but it is the kindness, hospitality, and dedication of its staff that make guests want to return. We left Puerto Morelos with beautiful memories and a great appreciation for everyone who took care of our family. We highly recommend El Cid and Ventus and would absolutely love to return! A heartfelt thank you to Gustavo, Moises, Leo, Juan, Herrera, the Kids Club team, and the entire El Cid and Ventus family for making our vacation truly unforgettable. ❤️🇲🇽🌴 Five stars and very well deserved!

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  Trek648175

  PASSAIC, NEW JERSEY · Family · Aug 2026

  10/10

  Ventus stay

  The resort had a welcoming atmosphere from the moment we arrived. The pool was a crystal-clear water inviting us for a refreshing swim. The area was maintained, with comfortable lounge chairs and vibrant greenery, creating a relaxing oasis. My room was impressively spacious. What truly enhanced our experience, however, was the staff. They were attentive and genuinely friendly, always ready with a warm smile and helpful recommendations. Their exceptional service made our stay even more enjoyable and memorable, as we felt valued and cared for throughout our visit.

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  _FeliciaRobonson1

  Family · Aug 2026

  8/10

  Our time in Mexico

  Our vacation started at the end of June into the beginning of July. Our front guest staff, I believe his name is Sergio or Sebastian was extremely pleasant. The resort itself is beautiful, clean, & safe. We had fun everyday with the activities at the pool. There are 3 separate resorts on the one compound. The friendly staff members will take you to any location on the compound for free at any time of the day or night. One of the resorts has a rooftop infinity pool which is good for adults. Don't worry about food allergies, the chefs will accommodate your dietary needs. All of the food is delicious. No matter where you eat, you won't be disappointed. The French restaurant has a goat cheese bread that is to die for and I don't like goat cheese. The restaurant near the infinity pool had a delicious garlic bread for the table and their chicken burger is scrumptious. I ordered it at least 3 times during our stay. I also ordered without extra bread. No matter when you go, what activities you do, or just sit around and relax you will have a wonderful time. I gave it a 4 star instead of 5 starts because of an excursion we went on. I told the concierge that I was on vacation just to relax and not spend a lot of money nor do I drink any alcohol. I did want to explore the country in its natural habitat. He suggested a free shopping excursion where you could just walk around and enjoy the beach. We did that excursion and the first stop is at a jewelry store and where they lack of a better term do not want you to leave unless you buy something. They make you speak with a private salesperson who encourages you to spend money. We did not buy anything again I did not need any jewelry. Next door is a tequila store. And you're at this location for about an hour and 15 minutes which is absolutely insane. The only way to get back to the resort is to pay for a cab which is about $60 or an Uber. After our transportation came they dropped us off at a beach resort and we were told that our transportation will pick us up at 6:30. This became a problem because the beach resort closes at 6:00 p.m. and after that you do not have any access to the bathroom unless you pay to use the public restroom. I'm not sure if it's because I'm from America but I'm not used to paying to use the facilities. I remember as a child you would have to pay like a nickel or a quarter to use the bathroom but that was back in the seventies. Needless to say, we have to pay to use the restroom. Our transportation driver arrived around 6:45 but we did not leave until 7:20. He claims he's waiting for more passengers to arrive but there was no room in the van for anyone else to so after I became a bit angry I told him we needed to leave because we were running late. That was a waste of a day and the worst time I had in Mexico. At this point I was done in just wanted to come home. The rest of our days was peaceful and relaxing. I will post as many pictures as I can. If you stay at this resort enjoy yourself. I also encourage everyone to bring a bunch of fries or singles so you can leave a daily tip for the resort cleaning staff. Oh! I did forget to mention that we could not use the beach because of global warming. The men were out everyday doing their best to clean up the seaweed but it was too much for them to do. I'm not sure if it was because of the time of the year we went but the beach was closed. However, we did have a wonderful time going snorkeling which the snorkeling excursion is on property. One last thing, I told them we were celebrating my child's college graduation and they were so generous and left decorations, balloons, and a chocolate cake for us an hour room. The cake was so big I ended up sharing it with some family members that I did not know on the beach. That was a great highlight to our vacation.

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  Guide43104431118

  JESUP, IOWA · Couples · Jul 2026

  10/10

  Ventus Ha

  We had a fantastic trip at the Ha. Service was simply over the top, from the concierge to our butler, to everyone working at the reports. They made us feel special and part of their family. Our room was amazing, grounds were immaculate, food was great, entertainment was fantastic. 5 star resort and service. We will be back!

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  Daydream45474963030

  Family · Jul 2026

  2/10

  Bad smelling resort

  I booked a family vacation at El Cid Ventus Ha. However when I got there, the hotel receptionist suggested that I would probably like Ventus better, because the pool was closer and kids activities. She said she would give us ocean view. But let me tell you, after paying an upgrade fee of $280, I quickly realized this was not an upgrade. As my family and I walked over to Ventus there was a strong, pungent smell that was unshakable. There was no ocean view, just a small view of sludge and a pool view. I could have probably stayed through all that, except the resort did not have family friendly activities for the whole family. There was a kids and teens club and a pickle ball court but no real entertainment. Food was not bad at the buffet. However their speciality Italian dinning was like eating ravioli from a can.