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Hotel Mousai Cancun Ocean Front Adults Only

8.8/107 reviewsPunta Sam

Luxurious spa services Indulge in massages and facials at the spa for a truly pampering experience. Outdoor pools and fitness center Relax by one of the 2 outdoor swimming pools or stay active in the fitness center during your stay. Fine dining and entertainment Savor authentic Italian cuisine at NOI Ristorante Italiano and unwind with drinks at the poolside bar or one of the 2 bars/lounges. Book now to experience ultimate relaxation and luxury at Hotel Mousai Cancun Ocean Front Adults Only.

What this place offers

  • Fitness facilities
  • Gift shops or newsstand
  • Porter/bellhop
  • Full-service spa
  • Smoke-free property
  • Snack bar/deli

Policies & house rules

  • Check-in from 15:00 until 00:00
  • Check-out until 12:00
  • No children
  • No pets
  • No parking

• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. • Guests under 18 years old are not permitted at this adults-only property. A deposit may be required at the property.

Available rooms

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7 reviews

Guests liked

  • Great service
  • Fantastic personal attention
  • Great location
  • Comfortable rooms

Guests mentioned

  • Issues with room controls
  • Pricing miscommunication
  • Lingering staff presence in rooms
  • Limited amenities

  • Bich Hoa Thi

    partner · Jun 2025

    10/10

    Beautiful hotel. Love the arts.

  • Ahmad hussein

    partner · May 2025

    2/10

    Pool is horrible very small. Got the the hotel and i was surprised that it was not all exclusive. They make me bay extra 2200 dollars for me and my wife. Paid the extra 2200 dollars and then i was charged for every drink i had. Drinks are not even included in the all exclusive package. Do not reserve at this hotel.

  • Gerard

    partner · Apr 2025

    10/10

    Great service. Very nice room. Will be back!

  • Sagy

    partner · Mar 2025

    8/10

    To far from the hotel zone

  • Brian

    Feb 2025

    4/10

    Dissapointing

    This place was okay, but tiny little fixable details just kept dragging it down to the point that I wouldn’t recommend staying there. Their little iPad controllers in the rooms barely work, and with no physical controls on the walls you are left without crucial things like fans so we were waking up in a pool of our own sweat every morning. We had to cover 10 different little blinking lights all over the room at night. Staff linger in your room when delivering food to the point you have to tell them to leave. Staff told us one price multiple times, only to be uncharged by nearly 100% for things like the spa. The hotel called one of the scam cartel taxis that cost 150 dollars for a short trip for us. Even had a firework lit in my face by a waiter at dinner for my birthday without warning. Inhaling a bunch of toxic firework exhaust was not what I ordered for dinner. We had fun regardless. Just a bunch of really silly things that could easily be fixed. Its new development, so plenty of time to improve

Location

Carretera a Punta Sam Km. 5.2 · Punta Sam