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CH · extended_group · Oct 2026
PL · couple · Oct 2026
Hotel Nolda – Never Again. A Warning to Future Guests.
Location
My fourth visit to St. Moritz, my first and definitely last stay at Hotel Nolda. I booked and prepaid a Superior Double Room several months in advance. Three weeks before arrival, the hotel refused my cancellation request. Yet upon arrival, the room I had booked was unavailable. Instead, we were given a supposedly complimentary "upgrade" to an apartment that looked as if it had not been updated since 1983. I never asked for an upgrade. I wanted the room I had booked and paid for. The manager did not even bother to speak to us personally. Through the receptionist, she informed us that we could either accept the room or pay for the entire stay anyway. When I finally spoke to her the next morning, her attitude was arrogant, condescending and completely dismissive. She also misrepresented her conversation with Booking.com, claiming that we had complained about the mountain view. I obtained the transcript, which clearly showed that this was not true. No apology, no alternative room, no compensation, no attempt to resolve the situation. Booking.com eventually offered us a CHF 136.71 voucher at its own initiative. The hotel offered absolutely nothing. On top of that, breakfast was extremely poor, and the bicycle storage area was unsecured during the day — unacceptable when travelling with expensive bicycles. In my opinion, the manager's attitude has no place in the hospitality industry, particularly in a hotel with such history and tradition. I have never experienced such dismissive treatment of paying guests. I intend to escalate the matter to the Swiss Travel Ombudsman. **I strongly advise against staying at Hotel Nolda. Never again.**
SI · couple · Oct 2026
IL · solo_traveller · Oct 2026
ענה על כל הדרישות ומעבר
צוות מאוד נעים . בקשנו להשאיר את האוטו בזמן שעשינו את המסלול של Bernina Pass . המקום מאוד נעים
BR · extended_group · Oct 2026
Limpeza, café da manhã e funcionários
Via Crasta 3 · St. Moritz