Hotel Playa del Carmen

23 reviews

• J

  julielH6788QV

  Couples · Feb 2026

  6/10

  Nice but wouldn’t stay again

  Stayed 4 nights. Good location. Upgraded to villa for bath and wasn’t unable it was so dirty. Eaten alive at breakfast 50 plus bites as we had to have breakfast on the terrace. Didn’t have breakfast there again. The mosquitos were a nightmare around the pool and in the rooms. Might have been better if they sprayed them of an evenings

• T

  teodorap353

  Friends getaway · Jan 2026

  2/10

  0

  We are extremely dissatisfied with the hotel. There were ants in the rooms, on our clothes. The rooms smelled, the windows did not open. The staff was incompetent and constantly did not understand what was being said to them. They accused us of stealing two towels from our rooms and made us pay for them afterwards - oh my god how could we steal towels that are so miserable and smell like mold. I would never visit this terrible hotel again and I do not recommend it to anyone. Scammers!

• J

  jsssA7904JA

  NOORD, ARUBA · Family · Jan 2026

  2/10

  from the first interaction they treat you like a criminal

  Bizarre and incredibly confrontational check-in and check-out process. Demand passports for all guests, scan this QR code for this, scan that QR code for that. Give us your address. Park this way when entering, drive that way when leaving (because they have no parking and offer no advice where to park). Wait here when checking out so we can check your room. Finally told them to F-off and they tried to block me when leaving.

• G

  GreeknotGreek

  Couples · Sep 2025

  10/10

  Absolutely stunning gem of a hotel

  This is one of the best places I have ever stayed, everything was spot on. Super friendly staff that you really should get to know, they all work very hard. If you have any questions the concierge will help you with any info at all (make sure to ask about the beach clubs they recommend, we used both (Martina Beach club was our favorite Ibiza style music very comfy loungers and excellent staff) the other was INTI beach much quieter and no loud music) Water was given to us immediately on arrival, easy check in and Vicktor is on hand to take your luggage to your room (don't forget his tip !) I have seen a few moans about the breakfast being in the restaurant which is not on site but it is ! its right through the door from the garden so I do not understand the issue here, also the food is excellent and lots of choices including the Omelet bar which I loved. You are limited to one free hot drink each but I am pretty sure you can purchase more also juice is refilled free, the staff are lovely, be nice to them and you will get the reward. The restaurant 'Ipanema's' is also worth eating at in the evening if you are a meat eater you will love it ! . The staff must have taken note from my Passport that it was my Birthday because they decorated our room which was a wonderful surprise and really made the stay extra special. This hotel has a beautiful pool and loungers and is so so quiet considering its is 1 block from 5th Avenue, so now to the other issue some people may have, there is a huge club opposite the hotel called Coco Bongo, as far as I could tell, the only noisy night was Friday but we couldn't hear it in our room as we had air con on in the room and it absolutely did not keep us awake. There is a lovely spa on site which is immaculate and as a guest you can use it for 30 mins every day for free just let the girls know what time you would like, they will ask you if you would like treatments at extra cost but there definitely no hard sell from these lovely ladies., ask them to show you round. Check out is 12pm but if you ask nicely they will let you stay and have lunch and use the pool, I can only guess the other reviewers do not know how to ask politely if its possible to stay on a few hours whilst waiting for you airport car/bus etc...it was no problem and very welcomed. This is a very secure hotel and they don't allow you to bring non guests in, there is no way anyone can just wander through the grounds either which brings comfort so you know your room is safe, talking of safes...its free and in the room near the fridge. The location is superb, such an oasis in the middle of town and few minutes walk to the beaches, don't forget to explore the other streets as we found the food to be better and better value ie Marguerita's on the 5th avenue 800 pesos and 180 pesos in a bar on the side street, tasted the same. Its totally safe to explore and we soon felt relaxed to be here, just keep an awareness as with any place strange and you will be fine. I would totally stay here again I have zero bad things to say about the whole experience and I didn't want to leave. Thank you with all my heart to the staff here..Natlally, Brenda, Vicktor, and Mercedes from Ipanema's.

• 3

  319marilynes

  Friends getaway · Aug 2025

  2/10

  Just no

  We stay there for one night yesterday. Surprise when we check out at noon we asked if we can stay for the day to used the pool as our flight was only tonight. They said we can stay until 1pm that’s it. First place in my life that kick us out after check out. Also the place was empty so don’t really understand the point. And we check in the night before at almost 7h30 at night so didn’t have to enjoy the pool at all.