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HOTEL POCNA

8.4/10100 reviewsTulum

Luxurious Spa Services Indulge in relaxing massages, body treatments, and facials at the hotel's spa. Dining Options Satisfy your cravings at the on-site restaurant, enjoy room service, or sip a drink at the beach bar or lounges. Convenient Amenities Benefit from complimentary breakfast, Wi-Fi, concierge services, and free parking at HOTEL POCNA. Book now to experience the ultimate blend of luxury and comfort at our beachfront retreat in Tulum!

What this place offers

  • Snorkeling nearby
  • Free breakfast
  • Full-service spa
  • Smoke-free property
  • Tours/ticket assistance
  • Parking (limited spaces)

Policies & house rules

  • Check-in from 15:00 until 00:00
  • Check-out until 12:00
  • No pets
  • Free parking

• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. • One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. • Construction is underway at a neighboring building and there may be noise disturbance from the construction work. • Cashless payment methods are available for all transactions. A deposit may be required at the property.

Available rooms

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100 reviews

  • April

    Sep 2024

    10/10

    Right on the beach, great service upon check in and out. The bar was "closed?" at 5:30pm. Great AC and mostly private patio, cute trails and beautiful beach. Clean and comfortable room, no tv but didn't miss it. French toast was incredible for breakfast. Lots of available beds on the beach area. Cool water available from the front if you run out.

  • Erin

    friends · Dec 2023

    6/10

    The property is beautiful and felt like you were in the jungle. The beach was absolutely gorgeous. The hotel was quiet and did not have rowdy patrons. Front desk service was excellent and addressed any concerns quickly. Would definitely recommend for a relaxing, low key vacation. Areas of improvement include more attentive restaurant service, stronger alcoholic beverages, water/hot water consistency, drinking water stations could be placed throughout the property, and more accurate advertising of property amenities. There were areas of the property included in the resort map and website that were not open/accessible (market, beach club, Cleo, lancava, kids club, Berna).

  • Aelxey

    partner · Sep 2023

    10/10

    Beautiful hotel, nice rooms, amazing beach. Front desk guys are great!

  • Jack

    family · Mar 2023

    10/10

    Great location great rooms great staff great experience

  • Marcus

    partner · Sep 2022

    10/10

    This resort is MAGICAL, and the staff is so far above and beyond that I can’t even put into words how amazing each and every one of them were. So kind and bent over backwards all day, every day. Five stars aren’t enough.

Location

Tulum