Hotel Riu Papayas - All Inclusive

1547 reviews

• F

  F00D_IS_L1FE

  DONCASTER, SOUTH YORKSHIRE, ENGLAND · NONE · Aug 2026

  10/10

  Excellent Well Needed Break

  Fantastic Week at RIU Papayas, Maspalomas 🌴☀️ We had an incredible week away at the RIU Papayas in Maspalomas, Gran Canaria, exactly the one-week break we needed! From start to finish, everything was great. The staff were fantastic, the entertainment was brilliant, and the food was excellent with plenty of choice. We never had any issues getting a sunbed, and the pool was a great temperature, perfect for relaxing and enjoying the sunshine. The only thing I would mention is the sleep quality, which I’d rate around 3/5. This was mainly because we were going to bed around 10pm while the evening entertainment continued until around midnight. As we had a pool-view room, the noise was quite noticeable. That said, this was more down to our room location and our early bedtime rather than anything wrong with the hotel. If we return, I’d simply request a room on the outside of the hotel rather than overlooking the pool. Overall, we had a fantastic stay and would definitely recommend the RIU Papayas. A brilliant place for a relaxing week away, with great food, friendly staff, entertainment and a lovely atmosphere. We’d happily return! 🌴🍹

• E

  emmamG6456US

  Couples · Aug 2026

  6/10

  Nice but not 4 star standard

  Stayed for a week and we had a nice time but not to the standard I would expect for a 4 star. Room was nice and spacious however the aircon was terrible and room would not go below 25 degrees. We told the reception who said they would resolve it but that only improved it to about 23 degrees. This was not ideal considering we were looking forward to aircon after the heatwave in the UK. Pool was small and extremely crowded. Lots of sunbeds very close together and shaded. The adult only areas were more spread out so spent most of the time there but was not very clean so had to keep shoes on. No one collected used cups you had to put them in buckets which is fine but at a 4 star I wouldn’t expect this. The pool had a sloped walkway in but as this was the only shallow bit it would be full of children. There was a raised bit for sunbathing / reading in pool which was nice but due to being so crowded you would just be splashed by children. No issues with getting a sunbed in the adults only section however sunbeds by the pool snapped up in the early morning. Food at the buffet was terrible. Everything was very salty and very limited selection. Even simply tomato pasta was not good. Food labels didn’t always match the dish correctly. I know all inclusive buffets are likely to be average but this was the worse all inclusive I have been to. The booked restaurants were so much nicer. Drinks were nice however cocktails were filled with crush ice and no straws available so hard to drink. Cannot comment on hotel entertainment as didn’t stay for it. Location good close to yum o center and walk to beach. Overall had a nice holiday but I think generally the standard of 4 stars are going down so will be looking at 5 star in future.

• A

  awrrr1

  SOUTHPORT, MERSEYSIDE, ENGLAND · NONE · Aug 2026

  8/10

  RIU Papayas, Playa del Inglés – Excellent Hotel with Great Food and Staff, but Sunbed Policy Needs Enforcing

  We had a very enjoyable stay at RIU Papayas and would happily return. The hotel is modern, spotlessly clean and the staff are hardworking and friendly. Food quality was good throughout our stay, with plenty of choice in the buffet and enjoyable speciality restaurants. The location is excellent, with easy access to Playa del Inglés, Yumbo Centre and the Maspalomas Dunes, which were one of the highlights of our holiday. The main negative was the sunbed situation. Although the hotel states that reserving sunbeds is not allowed, this was not enforced during our stay. Guests were reserving beds very early in the morning, sometimes seemingly the night before, and many remained unused until lunchtime or even the afternoon. This made it difficult to find available sunbeds despite many sitting empty for hours. The large shared pergolas were also a source of frustration. Guests would intentionally choose sunbeds on the sunny side of the pool and then pull the pergola across, creating shade for several neighbouring beds at once. This often affected guests who had specifically chosen those areas to stay in the sun. The evening entertainment was a little hit-and-miss compared with other RIU hotels we have visited, and the quality of draught beer varied noticeably between some bars. Overall, however, the positives far outweighed the negatives. Excellent staff, good food, great cleanliness and a convenient location made this a very enjoyable holiday.

• G

  Geordies648

  WHITLEY BAY, TYNE AND WEAR, ENGLAND · NONE · Aug 2026

  10/10

  Family Holiday

  We stayed at this Hotel for 2 weeks this summer for a summer holiday! I must say that I arrived with a significant injury and I can only thank the hotel and its staff to be super helpfull and accommodating which let me still enjoy this holiday. We are looking forward to be returning again. Again thank you for a great stay

• Y

  Yamy111113

  Family · Aug 2026

  2/10

  Teleurgesteld

  We are currently staying at Riu Papayas, and unfortunately our experience has been very disappointing. We have stayed at several Riu hotels before because we have always had good experiences with the brand. That’s why our expectations were quite high. Sadly, Riu Papayas has not lived up to those expectations. The hotel is extremely large and overcrowded, and it is located on a street with several nightclubs. Loud music and noise continue until late at night, making it almost impossible to get a good night’s sleep. The facilities are simply not adequate for the number of guests staying here. There are far too few sunbeds around the pool. If you want one, you have to set your alarm for 6:00 a.m. to reserve it with a towel – something that seems to be completely normal here. The entertainment team is also very present throughout the day. If you’re looking for a relaxing holiday, this is definitely not the right hotel. The rooms also no longer meet today’s standards. Although they have clearly been renovated, it appears to have been done as cheaply as possible. As a result, the rooms still feel dated and lack the quality you would expect. The food was another disappointment. Because of the sheer number of guests, the restaurant feels more like a large cafeteria than a place where you can enjoy a pleasant meal. Both the quality of the food and the overall dining experience were below our expectations. Overall, we do not believe this hotel offers good value for money. Considering the price we paid for this holiday, we expected a much higher standard. This is especially disappointing because our previous experiences with Riu hotels have always been very positive. Unfortunately, we would not recommend Riu Papayas to anyone looking for a relaxing and high-quality holiday.