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Guests liked
Family · Aug 2026
Excellent
Great expereriance professional welcome wonderful room I highly recommend this hotel in a great location
Couples · Aug 2026
Failed at the finish line
Such a shame to have to mark this 5 Star Hotel down. The location, staff, service and luxury was all exemplary, cruising in 5 star overdrive until the check-out finish line, only to be ruined by some deception from management. Managed to avoid the rogue street traders for a week, but to hold, and lose, trust in such a magnificent structure leaves a sour taste. Decided to book direct, 6 nights in a Grand Deluxe King. The website clearly displays a generous daily credit as a bonus. In doing this I sacrificed other web BKG .com rewards. Upon check out, they denied any knowledge of what they claimed was an outdated offer. But it is clearly still smack in the center of their current webpage. I asked personally the reception to be emailed an explanation, also emailed them direct, but nothing forthcoming. A simple apology would have been suffice. So don't believe anything they advertise, no benefit in booking direct, so use your web provider. Feel sorry for all the ground staff that went out of their way to be polite and helpful to us, they deserve more than this from above.
AUSTRALIA · Couples · Aug 2026
Best place to stay in Hoi An
We loved our stay at Hotel Royal. The location is perfect. Just a short walk to the old town and markets. It is a beautiful hotel that feels very lux. The rooms are large and well appointed. We spent a lot of time at the skybar and in the rooftop pool. Staff were very attentive. Highly recommend.
Family · Aug 2026
Highly recommended
My sister and I came to Hoi an and stayed at the Royal. From the moment we walked in, everyone was extremely friendly and helpful. The rooms and lobby and all the areas were extremely clean. The spa was amazing. Massages were great. It was my birthday and my sister organiseda cake and the team was so kind to bring it out during our breakfast buffet sing happy birthday as well as keep it for us in the fridge while we explored . I cannot give praise enough and would highly recommend for anybody to stay here either a couple or family or solo
Family · Aug 2026
Fantastic staff
We had a fantastic stay at this hotel. Everything exceeded our expectations. The room was perfect, very spacious, comfortable, and beautifully designed. The facilities were excellent, and the two swimming pools were amazing, with everything you could need to relax and enjoy your time. The food was delicious, both at breakfast and lunch, with a great variety and excellent quality. The entire staff was incredibly attentive, friendly, and always willing to help. We would especially like to thank Vift, the bellman, for being so welcoming, energetic, and kind throughout our stay. Thank you very much to the whole team for making our stay so enjoyable. We would definitely love to come back!
39 Dao Duy Tu Street · Hoi An