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RO · couple · Sep 2026
I was not feeling good.
Room was very nice and view from my room. Food was very good.
Hello. My name is Radu and i had reservation at this hotel from September 14th to Setember 18th , 2026. I had room 521. My experience at this hotel was absolutely unacceptable, and I am extremely disappointed with the way the entire situation was handled. During the night, I found bedbugs around the bed and mattress. At around 4:00 AM, I immediately went to reception to report the problem. The receptionist called the security guard, and what shocked me the most was his reaction. He kept telling me, “No problem, it’s okay, no problem,” as if finding bedbugs in a hotel room was something completely normal. How can this be considered “no problem”? I paid for a hotel room expecting a clean and safe place to sleep, not to discover insects in the bed in the middle of the night. Nobody came to change the sheets, inspect the mattress, or properly deal with the problem that night. I was so uncomfortable with the situation that I ended up sleeping on the sofa instead of the bed I had paid for. The next day, reception offered to move me to another room. At that point, I only had one day left of my stay, so I refused. The problem should have been taken seriously and dealt with immediately at 4:00 AM when I reported it, not the following day. What makes me even more upset is the attitude towards the whole situation. Finding bed bugs in a hotel room is not something that should simply be dismissed with “it’s okay.” It is absolutely not okay. Guests come here on holiday, pay for accommodation, and expect basic standards of cleanliness and hygiene. Nobody should have to spend the night worrying about what is crawling around their bed and then sleep on a sofa because they no longer feel comfortable using it. I have photos and videos showing what I found in the room, so I have evidence of what I am describing. I am extremely disappointed. This situation was handled very poorly, and I sincerely hope the hotel takes this seriously, properly checks and treats the room, and makes sure t
RO · couple · Sep 2026
Un sejur foarte placut si demn de a fi repetat .
Mi-a placut camera care a fost foarte spatioasa , mancarea buna si diversificata , personalul amabil si existenta mai multor piscine .
Nu m-a incantat locatia , cam departe de plaja si problema locului de parcare care era departe de hotel.
BG · solo_traveller · Sep 2026
Всичко беше на ниво.
Нямаше нещо което да не ми харесва.
RO · solo_traveller · Sep 2026
RO · couple · Sep 2026
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