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Howard Johnson by Wyndham Kota Kinabalu City Centre, formerly Hotel Shangri-La Kota Kinabalu

8.1/102016 reviewsKota Kinabalu

Stunning Views of Kota Kinabalu and Tunku Abdul Rahman Park Convenient Location near Major Attractions Modern Rooms with 24-Hour Room Service To enjoy breathtaking views of Kota Kinabalu and the islands of Tunku Abdul Rahman Park, book your stay at Hotel Shangri-la Kota Kinabalu. Indulge in Asian and Western fusion dishes at Tivoli Café & Bar and unwind with refreshing drinks at Bar Lounge. With a prime location near Atkinson Clock Tower and Gaya Street Sunday Market, exploring the city is a breeze. Experience comfort and convenience with modern rooms offering 24-hour room service. Don't miss out on this unforgettable experience – book your room now!

What this place offers

  • WiFi available
  • Free WiFi
  • Parking
  • Free Parking
  • Non-smoking rooms
  • Air conditioning

Policies & house rules

  • Check-in from 14:00
  • Check-out until 12:00
  • Children welcome
  • Free parking

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. NB: • Early check-in allowed with additional charge of RM100 • Late check-out allowed with additional charge of RM100 A deposit may be required at the property.

Available rooms

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2016 reviews

Guests liked

  • Friendly staff
  • Good location
  • Great breakfast

Guests mentioned

  • WiFi issues
  • Old towels
  • Outdated facilities

  • William Thien

    MY · couple · Oct 2026

    10/10

  • Grace

    MY · couple · Oct 2026

    5/10

    Housekeeping

    The Front Desk staff need urgent customer service training. The receptionists were inattentive, lazy, and completely unresponsive to guest needs and comfort. I was deeply disappointed with my stay. On the morning of my check-out, my sleep was disrupted early by two consecutive phone calls. I chose to ignore the first call to stay positive, but a second call came just a few minutes later. When I called the reception back to report the disturbance, the staff member asked me where the call came from and demanded to know who I was. I actually thought I had dialed the wrong number at first, but the person confirmed they were indeed the Front Office staff. WOW! I have never encountered such an unprofessional experience at any other hotel. Instead of telling me they didn't know what happened and couldn't do anything, the staff should have apologized for the inconvenience and assured me they would investigate the issue. I sincerely hope management reads this feedback and addresses the FO department accordingly. Let me be the last guest encounter such ignorance service from your team. Honestly, I rarely write reviews for the hotels I stay at, whether the experience is good or bad, but this specific incident left me deeply disappointed.

  • sueddan

    MY · couple · Oct 2026

    8/10

    nice

    everything...............

    none

  • Mia

    AU · couple · Oct 2026

    10/10

  • CARINE

    MY · extended_group · Oct 2026

    10/10

Location

75, Bandaran Berjaya · Kota Kinabalu