Hyatt Centric Cairo West

863 reviews

• RA

  Richard and Shelly

  US · family_with_children · Oct 2026

  4/10

  Hard pass

  We are digital nomads and live on the road. We stay in many accommodations all over the world and at different price points. The breakfast was delicious and had plenty of options. The bed and pillows were comfortable. The shower was spacious and the water was delightfully hot. The room was spacious and had an ironing board, Ample lighting and plugs- including USB ports and an outlet in the bathroom. Housekeeping staff was genuinely friendly.

  It was odd having to put every bag (including my purse), through a security screening each time we entered, and I was uncomfortable having staff photograph the contents with a cell phone. Staff wanted to check the minibar daily, so we asked them to remove its contents since we didn’t plan to use it and the daily interruptions were annoying. A pool DJ played music from around 10 a.m., sometimes for hours. This definitely would not have been quiet enough for remote work with voice or video calls. Housekeeping knocked on the door after 9 p.m. to ask if we needed my room cleaned. They had no cart with them. We'd been out late the two previous nights and it made me wonder if they thought perhaps our room was empty. We called for laundry service and, when no one answered, called the front desk. They didn’t answer either, so we decided to call the following day. When I went to reception to request laundry service they said I could have just called. I explained that I had, with no answer, and they glanced at the phone, back at me, and then said they would have housekeeping come to my room to get my laundry. At checkout, I was told I had a room charge. I asked what it was for, since we had paid for each service as we went. They showed me a receipt for a pizza we hadn’t ordered. The receipt showed it was dated the day after our second breakfast, which was when kitchen staff began treating us differently (interrupting our breakfast to make us pay at our table, which they didn't do to anyone else- and why I began paying feior to breakfast). Since the receipt had the date and time, I suggested they check the CCTV, as it wasn’t my order. They then said it must have been a wrong charge. They then brought over their customer relations representative, who kept pushing me to say my stay was good. She asked why I had rated the stay positively on the breakfast survey.

• M

  Mohammad

  AE · family_with_children · Oct 2026

  8/10

  Good memories

  Location staff

  Thetr is always a room for improvement but over all good property

• M

  Mohamed

  EG · couple · Oct 2026

  10/10

  Honestly, the hospitality is beyond amazing. The staff is cooperative and sweet. An inspiring stay, that I would love to be repeated again. Miss mariam guest relation , thank u for everything

• DJ

  Dr. Joerg

  DE · family_with_children · Oct 2026

  10/10
• W

  Walid

  EG · couple · Oct 2026

  10/10

  Super stay in a lovely hotel

  The venue is just amazing , super vibes and very comfortable hotel rooms - Mohamed Abdul Hassan was very helpful and cooperative , Mariam Mofdy was just amazing making our life easier

  Nothing at all !