Hyatt House San Juan

309 reviews

• O

  obeths2026

  NONE · Mar 2026

  10/10

  A Truly Compassionate Experience at Hyatt House San Juan

  I recently stayed at the Hyatt House San Juan under circumstances that were a bit stressful for my family. My wife was undergoing surgery at a nearby hospital, and initially we only planned to stay two nights. However, her hospital stay was extended, which meant I had to add extra nights to my reservation twice, both at the last minute. What really stood out to me was how the hotel handled the situation. Norma at the front desk went above and beyond to help. Even though the hotel was almost fully booked, she managed to accommodate the extensions and, to my surprise, honored the same rate I originally had, even though the rates were higher during those days. That level of understanding and flexibility meant a lot during a stressful time. More than that, Norma showed genuine care. She would ask how my wife was doing and made me feel like more than just another guest passing through. This was my second stay at this hotel. I’ve stayed here before for business, and I’m generally a loyal Hyatt guest across the United States and Puerto Rico. But this stay was truly exceptional because of the human touch and kindness shown by the staff. I don’t usually take the time to leave reviews, but this experience deserved to be shared. My sincere thanks to Norma and the Hyatt House San Juan team for making a difficult moment a little easier.

• S

  Sherpa00942010936

  STOUGHTON, MASSACHUSETTS · NONE · Mar 2026

  4/10

  Puerto Rico vaca

  The location was good, the highway getting to the hotel was confusing. The shuttle bus to old town was nice. Breakfast was hot and plentiful. Overall a nice stay.

• N

  Navigate22370412334

  NONE · Mar 2026

  10/10

  I would stay again !!

  great location neatr distrito t mobile, room was clean with good temperature and water was warm/hot wich is great for me. The gym was well equiped and the pool was in good condition. i would stay again and longer time.

• F

  Fortunate2726

  PHILADELPHIA, PENNSYLVANIA · NONE · Feb 2026

  6/10

  Good and Bad

  Location was fine. Nice lobby vibe. Has some issues with cleanliness but I think I expect too much as the way I live. Pool was a all and the sun went behind the building at 2:30-ish so be warned. Water was FREEZING. Breakfast is from 6-9 am. I had to set my alarm to get coffee etc while ON VACATION!

• H

  H5223DXjulieh

  Family · Feb 2026

  4/10

  Nice hotel, bad smell

  Everything would be great except the horrible moldy smell of the room . We were staying at room 324 and wanted to change and the hotel was fully booked. They gave us dehumidifier, but it didn’t help the smell. It’s a shame, the hotel was nice…