Hyde Park Sandton Luxury 2BR Top Floor

72 reviews

• V

  Vincent

  US · solo_traveller · Sep 2026

  1/10

  Unreliable infrastructure, unhelpful host, and unsafe smart-lock setup. Avoid James' Apartments!!!

  The area is perfect. The security of the apartment campus is excellent. The cafe, life center, life center staff, and all of the people who maintain the operations including the cleaning people are excellent. We're considering buying an apartment. However, regarding James, Julia, and apartment number 81.........

  I was assigned apartment number # 81. James is the owner. Julia is the host. This was one of three bookings. I could not get assigned another apartment. I stayed at The Emerald Hyde Park for 5 weeks and experienced severe infrastructure and management failures. The apartment relies on an electronic smart lock that depends entirely on the Wi-Fi. The first time the owner did not prepay his electricity, we had a 6-hour power outage, the Wi-Fi dropped, completely locking us out of the apartment for 24 hours. The host failed to provide any physical backup key or offline emergency code, leaving us stranded. Furthermore, the Goldair heat pump and its remote control were completely broken. Because this was a winter stay (dropping to 37°F/3°C at night), the second bedroom was freezing and essentially unusable for more than half of our stay. When we arrived late at night to a completely frozen apartment, the host didn't pre-heat the rooms. Instead, she later sent passive-aggressive messages complaining about our electricity usage, stating she normally pays less when she stays there. On top of this, the unit was unhygienic at check-in, requiring us to clean up old food crumbs left on the couch, floors, and patio deck. The host was also repeatedly unreachable; she ignored her phone on three separate occasions when estate security required her clearance to let our family members through the main gate, causing delays. Over the course of the stay, we endured 11 total hours of power outages which, at times, happened at 3AM disrupting my sleep with my CPAP and multiple Wi-Fi blackouts. Make sure you get a different apartment than number 81; this listing is poorly managed and unsatisfactory. I tried to get a partial refund from the owner through booking.com. The owner turned me down. He was presented with the same complaint above.

• R

  Reece

  ZA · extended_group · Sep 2026

  10/10
• M

  Marde

  ZA · solo_traveller · Sep 2026

  10/10

  Feels like a spoil for a work trip - in a good way.

  This is a lovely apartment and quite opulent actually at this price point and location, especially for a work trip - which is a bonus. Will definitely book again.

  Although detailed instructions were sent through, if you don't arrive in a car its quite difficult to figure out. That being said it was easy enough to ask the security at the entrance and they were very helpful.

• V

  Vincent

  US · solo_traveller · Aug 2026

  1/10

  Unreliable infrastructure, unhelpful host, and unsafe smart-lock setup. Avoid Apartment 81!!!!

  This is a secure subdivision of apartment buildings. The location, staff of the life center, cafe food, and security was awesome. Each apartment is privately owned.

  I was assigned apartment number # 81. James is the owner. Julia is the host. I stayed at The Emerald Hyde Park for 5 weeks and experienced severe infrastructure and management failures. The apartment relies on an electronic smart lock that depends entirely on the Wi-Fi. When the area hit a 6-hour power outage, the Wi-Fi dropped, completely locking us out of the apartment for 24 hours. The host failed to provide any physical backup key or offline emergency code, leaving us stranded. Furthermore, the Goldair heat pump and its remote control were completely broken. Because this was a winter stay (dropping to 37°F/3°C at night), the second bedroom was freezing and essentially unusable for more than half of our stay. When we arrived late at night to a completely frozen apartment, the host didn't pre-heat the rooms. Instead, she later sent passive-aggressive messages complaining about our electricity usage, stating she normally pays less when she stays there. On top of this, the unit was unhygienic at check-in, requiring us to clean up old food crumbs left on the couch, floors, and patio deck. The host was also repeatedly unreachable; she ignored her phone on three separate occasions when estate security required her clearance to let our family members through the main gate, causing massive delays. Over the course of the stay, we endured 11 total hours of power outages and multiple Wi-Fi blackouts. Pay the premium for a real hotel instead; this listing is poorly managed and unsafe.

• S

  Senwelo

  BW · couple · Jun 2026

  9/10

  Lovely stay

  I loved the aesthetics

  First night the sheets were not cleaned and the house was not clean, talked to the host who made sure she attended the issue promptly .