ibis Jakarta Raden Saleh

708 reviews

• A

  Ali

  SA · couple · Oct 2026

  9/10
• ن

  نادر

  KW · family_with_children · Oct 2026

  7/10

  الموقع

  الغرفه صغيره جدا

• C

  Christina

  NL · solo_traveller · Oct 2026

  8/10

  Goed

  Het was een mooi hotel, veel comfort

  Ik had van de spa meer verwacht. Het enige wat ze hadden was een massage op de kamer, dat vind ik geen spa.

• Z

  Zainab

  NG · couple · Oct 2026

  7/10

  Good

• M

  Mohamed

  OM · family_with_children · Oct 2026

  1/10

  👎

  Dear Booking.com Customer Care Team, I am writing to file an urgent, high-priority formal complaint and a demand for financial compensation regarding a severe breach of contract, unlawful service denial, consumer rights violations, and a bad-faith obstruction to issue a stay invoice experienced at ibis Jakarta Raden Saleh. This text sets forth a detailed chronological report of the events that took place during my stay from October 17, 2026, to October 19, 2026, which involved systematic mismanagement and direct financial losses. The situation began when I made a legally binding reservation through my personal mobile device using my registered Gmail account and my verified bank card to book two separate rooms. The full amount was immediately charged and deducted from my bank account, and I received an official confirmation email containing the Booking Number and PIN. Throughout this entire process, the Booking.com application never requested any passport details, as it standardly relies on the user's profile account name to streamline transactions for convenience. This is a common and trusted practice across major global platforms like Grab, Shein, Talabat, and Temu, where I have used this exact Gmail account for years without ever being asked for a passport to verify a digital nickname. The conflict arose upon my arrival at the hotel on October 17, 2026. Completely exhausted and drained from a long flight and travel stress, I presented my confirmation number, paid invoice, and official passport to the receptionist. To my absolute shock, the receptionist rudely refused to check me in, claiming that my application profile name did not perfectly match my passport.