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FR · family_with_children · Oct 2026
La literie, le rooftop, la musique
Enfants qui jouent dans les couloirs, réactivité du personnel quand quelque chose est renversé, le système de buffet avec le risque sanitaire.
IN · solo_traveller · Oct 2026
Ibis is like a second home for us. We love to stay here, because it's pet friendly and it's better than other hotels in Mysuru.
The team should take a more proactive and customer led approach. I called ibis 6-7 times to extend the stay of my wife after changing the checkout date on booking.com. Each time I was assured a call back, I was not called back each time. Next day I was told to make a new booking. To add a Cherry on the top, after notifying the team that my wife had left the wallet at home, they demanded that I pay around ₹5,500 on the spot previous day bill, and gave me two hours to do so. I had to make the trip from Bengaluru to Mysuru just to make the payment. I get it – policies matter. But customer service is about understanding circumstances. Not every policy has to be enforced, a little flexibility and communication go a long way and would have saved the time, hassle and unexpected inconvenience of this experience. I will keep on recommending ibis as I find it reassuring to know that women travelling alone at night can feel safe. However, when it comes to my own stays I will definitely think twice. Lesson learned: Money is important but the customer experience is even more so.
IN · family_with_children · Oct 2026
AU · solo_traveller · Oct 2026
IN · solo_traveller · Oct 2026
The hotel the rooms and staff service were excellent Faizan is a true professional hotelier.
Everything and everyone was excellent.
Plot 17 2 KRS Road Metagalli · Mysore