Ibis Surabaya City Center

828 reviews

• M

  Muhammad

  AE · family_with_children · Oct 2026

  1/10

  ⭐ Extremely Disappointing Stay – One of the Worst Hotel Experiences of My Life! Hotel: ibis Surabaya City Center, Indonesia 🇮🇩 Date of Stay: 21 October 2026 Room Number: 101 My experience at ibis Surabaya City Center on 21 October 2026, in Room 101, was extremely disappointing. I can honestly say that this was one of the worst hotel experiences I have ever had during my international travels. The biggest problem was the terrible, unpleasant smell inside Room 101. The smell was extremely disturbing and made it very uncomfortable to stay in the room. I was shocked and disappointed by the condition of the accommodation. As an international business traveller from Dubai, UAE, I have stayed in many hotels around the world. I booked this hotel expecting a reasonable level of cleanliness, comfort, and hospitality from a well-known international hotel brand. Unfortunately, my experience was completely unacceptable. The overall condition of the room, the unpleasant atmosphere, and the lack of comfort made my stay extremely disappointing. Cleanliness, fresh air, proper hygiene, and a comfortable sleeping environment are basic requirements that every hotel should provide to paying guests. I strongly urge the hotel management to personally inspect Room 101, investigate the source of the terrible smell, and take immediate corrective action. Hotel guests deserve a clean and comfortable environment, especially after a long journey. No guest should have to experience such unpleasant conditions. Unfortunately, I cannot recommend ibis Surabaya City Center based on my personal experience. I hope the hotel management and the ibis brand take this complaint seriously and improve their standards so that future guests do not experience the same disappointment. Overall Rating: 1/10 – Extremely Poor Experience. Muhammad Shahid International Business Traveller Dubai, United Arab Emirates 🇦🇪

  ⭐ Extremely Disappointing Stay – One of the Worst Hotel Experiences of My Life! Hotel: ibis Surabaya City Center, Indonesia 🇮🇩 Date of Stay: 21 October 2026 Room Number: 101 My experience at ibis Surabaya City Center on 21 October 2026, in Room 101, was extremely disappointing. I can honestly say that this was one of the worst hotel experiences I have ever had during my international travels. The biggest problem was the terrible, unpleasant smell inside Room 101. The smell was extremely disturbing and made it very uncomfortable to stay in the room. I was shocked and disappointed by the condition of the accommodation. As an international business traveller from Dubai, UAE, I have stayed in many hotels around the world. I booked this hotel expecting a reasonable level of cleanliness, comfort, and hospitality from a well-known international hotel brand. Unfortunately, my experience was completely unacceptable. The overall condition of the room, the unpleasant atmosphere, and the lack of comfort made my stay extremely disappointing. Cleanliness, fresh air, proper hygiene, and a comfortable sleeping environment are basic requirements that every hotel should provide to paying guests. I strongly urge the hotel management to personally inspect Room 101, investigate the source of the terrible smell, and take immediate corrective action. Hotel guests deserve a clean and comfortable environment, especially after a long journey. No guest should have to experience such unpleasant conditions. Unfortunately, I cannot recommend ibis Surabaya City Center based on my personal experience. I hope the hotel management and the ibis brand take this complaint seriously and improve their standards so that future guests do not experience the same disappointment. Overall Rating: 1/10 – Extremely Poor Experience. Muhammad Shahid International Business Traveller Dubai, United Arab Emirates 🇦🇪

• J

  John

  NL · family_with_children · Oct 2026

  7/10

  Ibis is in good location

  The staff and place and location and breakfast

  The AC is very very old and noisy

• AM

  Alessandra MARIA

  IT · extended_group · Oct 2026

  8/10
• A

  Andy

  ID · family_with_children · Oct 2026

  10/10
• A

  Andy

  ID · couple · Oct 2026

  10/10

  One of best stay in Surabaya with hospitable staff

  Value for Money. Outdoor table in front of driveway, 24 hr Grocery next door. Great staff, thank you Hani

  Bathroom is small but sufficient