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US · family_with_children · Nov 2025
Unfortunate
The owners should be so proud of their property as it is beautiful and decorated SO lovely - we were so excited upon arrival to see all the comforts and personalized touches to make it warm and inviting. Our complete displeasure was in the fact that a device (i.e. the fire alarm) was placed where it was inaccessible...so when it was faulty and disruptive during the middle of the night of our FIRST two nights - the lack of response from the maintenance team and property management company made out for a VERY frustrating first two days - see below for more detail.
This was a very beautiful property HOWEVER putting a fire alarm in a place that was NOT accessible (i.e. 25 feet up high at the peak of the ceiling above the staircase) was a TERRIBLE IDEA since the alarm was faulty/malfunctioning so in MIDDLE OF THE NIGHT for 2 of our 4 nights we had to listen to LOUD, INTERMITTENT alarm beeps every 60 seconds preventing SLEEP ON OUR VACATION as we could not get to the device to tend to the issue. Maintenance obviously does not respond in the middle of the night but when they did not FIND IT URGENT ENOUGH to fix the problem first thing in the morning, we were unable to fully enjoy this beautiful property and we were completely disrupted with no sleep for half of our stay. NO ONE has offered to do anything about this FRUSTRATING DISRUPTION either so we are COMPLETELY DISAPPOINTED IN THE WAY they HANDLED THIS as we asked for SOME SORT OF credit/refund/accommodation for this inconvenience.
US · family with young children · Jul 2024
Excellent vacation had by all!
The location was excellent. The house had everything we needed and was extremely cozy! We were even able yo see a mama bear and cubs right by the property.
Parking. The driveway was very narley to pull in and park. Only drawback on the entire house.
US · family with young children · Jun 2024
Very good
US · family with young children · Nov 2023
Exceptional
US · family with young children · Nov 2023
We loved it!
710 Poplar Falls Way · Gatlinburg