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Aug 2025
Beautiful
Aug 2025
The hotel is beautiful, the staff was very accommodating but for the "best" hotel in Isabella and at those prices, the shower literally shuts off every 7 seconds and you have to push the button again. Stairs everywhere, no elevator, get your own water to brush teeth with. All of this should be disclosed. I'll admit that sounds bougie of me but when you pay for the best, you should be able to expect it.
Jul 2025
Great hotel with wonderful staff!
A great place to stay with lovely and helpful staff. During the time of the tsunami alert, the staff made time to ensure we were kept safe and provided ample fruits and drink at their ranch. It was the personal touch the hotel provided such as a complementary night as no ferries were running from Isabela and taxi service to reassure us that no ferries were running. I had booked the sea view room with lovely views of the beach and various birds perching around. In addition, marine iguanas aplenty. Great place to stay in Isabela. Highly recommended! Let’s hope you don’t face a tsunami alert!
partner · May 2025
We had high expectations for this hotel, as it is one of the most expensive options on the island (we paid $340 per night). Unfortunately, the experience—especially the breakfast—fell far below what one would reasonably expect at this price point. The breakfast was poorly presented, with dirty-looking baskets holding bread, cheese, and cold cuts. No vegetables were available, and the boiled eggs we requested were inedible. One morning we were told we couldn’t order a cappuccino because the machine was broken; later, we were told we could have one—but only for an extra charge. At this price level, basic items like a cappuccino should be standard, not an add-on. We understand the logistical challenges of supplying a hotel on the Galápagos, but the price should reflect that reality—not use it as an excuse. A much more affordable hotel just a few minutes away offered a similar standard, and at that price, we would’ve had reasonable expectations. But at $340/night, the value simply wasn’t there. We expressed our concerns and requested to check out early, but the manager and owner were not understanding. They only offered a refund for the breakfast. A true hospitality professional should understand that guests are paying for comfort and time. If the included breakfast is unacceptable, guests are forced to find alternatives—losing time and convenience they paid for. We believe the hotel should seriously reevaluate what it offers at this price point.
Feb 2025
Unique and Exceptional
We loved our stay here. It is on the edge of the small town, but easily walkable to everything including a sunset bar that was awesome. I assume it was not coincidentally named Iguana Crossing, but it is literally located at a point where iguana after iguana cross the road. The views from our room and the pool were unbelievable and the wildlife that literally walks in the lobby is amazing. Staff was incredibly friendly and helpful.
Av. Antonio Gil · Puerto Villamil