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US · solo_traveller · Jan 2026
FR · family_with_children · Jan 2026
Business · Jan 2026
ITEM MISSING FROM ROOM, ZERO ACCOUNTABILITY, I HAVE TO PAY FOR ITS RETURN!
DO NOT STAY AT THIS HOTEL, the staff steals from you and then shovels steaming BS on you in the form of very weak excuses, and then they make YOU pay for the return of your belongings! My toiletry bag was missing after housekeeping went through the room. First Front desk suggested housekeeping had been "confused," about a toiletry bag??! They said that they they thought I had checked out. Then why did they leave my hand cream, wet wipes and charger where I'd left them? They also left the bathrobe in the bathroom. Bizarre thing to take, my toiletries. Front desk provided me with a toothbrush and paste, but I don't feel comfortable staying where thieves lurk on staff. They then blamed in on the "supervisor," again saying s/he thought that I had checked out. How incompetent is your "supervisor" that s/he would take my toiletry bag but leave my hand cream (which was immediately next to the bag), along with my charger and wet wipes, and let the hotel bathrobe on the hook in the bathroom?!?! You need to stop making excuses. Your housekeeping team has a THIEF on it, FIX THAT and you won't have to make ridiculous EXCUSES, that only make you seem terribly incompetent! PLUS THEY MAKE ME PAY FOR THE RETURN OF MY ITEMS!!!! WHAT A BLOODY NERVE!!!!!!!! Your hotel STINKS, your management is ROTTEN, and you have at least one THIEF on staff. Great Job TEAM!
US · extended_group · Jan 2026
FR · solo_traveller · Jan 2026
360 Saint Antoine Street Ouest · Montréal