Jinmao Purelax Lijiang, The Unbound Collection By HYATT

121 reviews

• P

  Penelope

  SG · family_with_children · Sep 2026

  9/10

  Beautiful and large premises, with fun activities for kids

  A good selection of engaging activities for kids, some of which were free. Spacious rooms, lovely premises and surroundings.

  Hardly any staff could speak English, so some family members found it difficult to communicate with staff

• W

  Wenhui

  SG · solo_traveller · Sep 2026

  9/10

  Lovely hotel, fully recommended

  The hotel compound is lovely to stroll in and breakfast selection is good.

  Location is a little away from the main tourist area but it's ok

• B

  Beny

  MC · solo_traveller · Sep 2026

  9/10

  A beautiful hotel, but not quite a relaxing resort experience The hotel is absolutely beautiful, with stunning views and everything designed in a very tasteful and aesthetic way. The surroundings are gorgeous, and overall it feels like a very special place. However, there are a few things that were disappointing. If you are looking for a relaxing resort-style holiday where you can spend the day by the pool, this is probably not the right place. There is no food or drink service by the pool, and the pool area seems to also be used by outside guests, with swimming lessons taking place and very laude teachers . This really takes away from the relaxing holiday atmosphere. It is also surprising that, despite having so many beautiful outdoor spaces, there are almost no comfortable chairs or loungers where you can simply sit, read a book and enjoy the scenery. There is even a lovely terrace next to the pool where a few loungers would make a huge difference. Another issue is the language barrier. Only one staff member I encountered spoke English. I went to the restaurant and ended up paying around 300 RMB for something I had not properly understood and did not enjoy. Even the hot pot restaurant menu was not available in English. For a five-star hotel that wants to welcome international guests, I really think more effort should be made here. On a positive note, the duck was excellent, and the hotel itself is truly beautiful. With a few relatively simple improvements, especially around the pool experience, comfortable outdoor seating and English communication, this could be an exceptional hotel.

• J

  Julian

  BG · extended_group · Sep 2026

  9/10

  Relaxing and nice stay in Lijiang

  Relaxing garden, mini zoo is very cute, nice fitness, breakfast is good too

  It is difficult communicating in English

• P

  Pierre

  FR · family_with_children · Aug 2026

  8/10

  Un magnifique resort 5 étoiles, seul bémol : l'accueil et la barrière de la langue avec le personnel

  Un immense resort avec tous les équipements imaginables : piscine, spa, plusieurs restaurants, et une mise en scène vraiment magnifique. Une petite voiture nous emmenait sur place, et la chambre était immense, parfaitement aménagée, en très bon état, impeccablement propre, avec une literie de top qualité. Le petit-déjeuner était extra, avec un buffet énorme, et nous avons testé le spa : l'un des meilleurs massages qu'on ait jamais eus, avec un excellent rapport qualité-prix. Vraiment au niveau d'un 5 étoiles sur tous les plans.

  Le principal bémol concerne le staff : au-delà de la barrière de la langue (ils ne parlent pas du tout anglais, surtout dans les restaurants), le personnel n'était globalement pas très avenant, ce qui n'est pas très agréable pour un établissement 5 étoiles. L'hôtel est également assez loin du centre-ville de Lijiang, ce qui était clairement annoncé dès l'annonce donc pas une mauvaise surprise, mais cela nous rendait dépendants des restaurants sur place.