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Guests liked
GB · couple · Aug 2026
Love the location,right in midst of historic places
Prime location
N/A
GB · couple · Aug 2026
GB · couple · May 2026
Central location in Edinburgh Old Town
Thicker curtains would have helped to keep out light and attenuate noise.
GB · solo_traveller · Apr 2026
MISLEADING INSTRUCTIONS ABOUT HOW TO FIND THE PROPERTRY - & other issues too
The location when I found it!
Where to start? Picked up the keys from a hotel Reception as required. But then the TROUBLE started. To avoid problems (I knew I wouldn't be arriving until after midnight) I emailed the property BEFORE arrival. I was told the address with a LOW single digit number. Having walked around ON A COLD NIGHT I reluactabtly asked 2 policemenr if they knew where the property was. They suggested I try a property with a street number with a 3-digit number beginning with a 2! They were right. Actually opening the door wasn't easy either. The instructions said to use the Yale key There WASN'T a Yale key Yes, there were 2 keys that looked similar to Yale keys but WHY NOT put a coloured marker on the RIGHT key? And even with only 2 keys, the door is not easy to open! I'm slim but I DEFY any American to squeeze through the only part of the door that opens from the outside. IMPOSSIBLE! After almsot 45 minutes of walking up and down a cold Edinburgh street after midnight I was cold BUT the heating was set to only 17 degrees AND THERE WERE CLEAR INSTRUCTIONS TO NOT ADJUST THE HEATING (GREAT CUSTOMER SERVICE!) Finally made it to bed but what's that. a wall clock that tickes every second!! Eventually tracked it down to the kitchen so clsoed the kitchen door. Who wants a ticking clock (other than a torturer)? Before going to sleep I emailed the property to explain the difficulties I'd had FINDING the property. Nex morning, I got an email saying this would be raised as a formal COMPLAINT 9 DAYS later, I've heard NOTHINGTalking of delays, I'm still waiting for my £250 Security Deposit to be returned! And I reported a bedside lamp that clearly wasn't safe, As I reached to plug in my mobile phone into a socket, I accidentally nudged to bedside cabinet & the top half of the bedside lamp fell over BUT REMAINED ON, This must have been known about by the cleaners I was not impressed by this apartment and I see JOIVY are a chain.
SE · couple · Jul 2025
It was nice stay
None
High Street 227/5, flat 5 · Edinburgh