JW Marriott Atlanta Downtown

828 reviews

• M

  msdet1529

  PORT SAINT LUCIE, FLORIDA · Couples · Jul 2026

  10/10

  Great stay at the JW!!!

  After driving nine hours from South Florida, we ended up here for some nice R and R after some big rain storms and Thunder and lightning along the way. This hotel used to be the W and now moved over to a JW Marriott. You can still see the old decor from the W days. A quick check in at the front desk and we placed our bags in our suite, room 404. It was clean, very spacious, and with comfortable beds, nice roomy shower. We went straight to the Ledger Bar and Lounge for a drink and a bite to eat. And met SAMONE behind the bar. She was great at her job, she gave us recommendations and informed us of menu in detail. Overall, nice hotel, many upgrades, nice decor, valet parking, awesome ambiance, great club lounge for that quick bite, coffee for breakfast and soft drinks plus superb bartender from my fellow Brooklyn sister, SAMONE!!! First time here and we will be back!!!

• M

  mqfreeman63

  WASHINGTON DC, DISTRICT OF COLUMBIA · Couples · Jun 2026

  10/10

  Tyteana was fantastic!

  I visited twice ...as the hotel was transforming from W Atlanta Midtown to its present state, JW Marriott! Tyteana Gutumore (sp?) at front desk remembered me both times. She was in training the first time I was there. But Emanuel Phillips who was there as the W was ending was no longer there when I did my second visit. He informed that big things were coming in the way of a transfer so good for him! Great stay both times!

• 9

  957leighg

  Business · Jun 2026

  10/10

  Excellent Service Through a Time of Transition

  I went into this experience knowing there might be a few challenges due to the recent change in management, and while there were a handful of minor bumps along the way, they did not detract from my overall stay. The staff was wonderful, the dining experience was excellent, and I felt genuinely welcomed throughout the property. The lobby bar and restaurant were beautifully maintained, offered top-notch service, and created a great atmosphere. The Director of Food & Beverage was especially attentive and clearly invested in ensuring guests had a positive experience. Overall, despite a few minor issues, the hospitality and service made for an enjoyable and memorable stay.

• S

  S9110LSelizabetha

  Family · May 2026

  2/10

  Worst stay of my life

  This was the worst hotel experience I have ever had. Upon arrival, we were unsure we were in the right place because there was no one outside. The hotel was under construction, which I was not made aware of at booking. The elevators were down and no one told us. We waited on the 11th floor for an elevator for about 10 minutes when finally a hotel guest let us know to take the freight elevators. The main restaurant was closed so we paid for expensive food in what appeared to be a conference room. I woke up at 2:30am from what sounded like explosions. When I called the front desk they said it was people showing off their engines. These loud explosions went on for over an hour. Upon check out, I mentioned not being able to sleep and was told, that it was because of a public parking lot and there was nothing they can do about it. She brought over a manager who didn’t speak to me, but handed me a receipt with a $100 credit. The room cost me $440 for the night so the credit was insulting. After leaving, I noticed the valet left a long black pen mark on the leather interior of my door. I would not stay at the W in Downtown Atlanta again if someone paid me.

• C

  Carisma

  US · family_with_children · May 2026

  10/10