JW Marriott Costa Elena Resort & Spa, All-Inclusive

232 reviews

• D

  dboyer414

  Couples · Aug 2025

  10/10

  A DREAM

  This place was a DREAM come true! The staff were pleasant and welcoming. The location was remote and exotic- we saw monkeys up close every day! The food was incredible- so many choices, excellent quality. The spa and gym were awesome as was the pool and beach. We can’t wait to go back!

• F

  Fearless07630819798

  US · Friends getaway · Jul 2025

  2/10

  Deeply Disappointing Experience — Major Privacy and Service Failures

  I stayed at Dreams Las Mareas Costa Rica in June 2025 and expected a luxurious, guest-centered experience. Unfortunately, my stay was marred by multiple service failures and an unacceptable breach of privacy. On the morning of June 22, I ordered breakfast via room service at 7:14 AM, which never arrived. Despite using the resort’s app (as promoted), my message went unanswered. When I spoke with the concierge in person, I was told I “should have called” instead, completely dismissing the app communication that the resort advertises. Later that day, the resort attempted to make amends by sending a fruit plate and wine to my room — a gesture I appreciated at first. However, just five minutes after delivery, the same staff member knocked once and immediately entered our room using a key, without waiting for permission. My roommate was partially undressed and in the middle of getting dressed, making the intrusion extremely uncomfortable and violating. Even after I formally complained, the damage to our sense of privacy and safety had already been done. This experience fell far below the standard of professionalism and respect I expected from a Dreams property and the Inclusive Collection brand. I cannot recommend this resort based on my experience. I hope management takes these issues seriously and prioritizes proper staff training to ensure future guests are treated with respect and care.

• 9

  915annet

  CA · Couples · Jun 2025

  10/10

  Exceptional sad to see it close.

  Truly amazing and stunning resort! Service was exceptional as was the food and drinks. The resort was clean, staff were friendly and went above and beyond. The grounds were gorgeous and lush, the wildlife was enjoyable and you felt like you were on an excursion for free. The beach was expansive and beautiful. Pools were expansive with great service. Absolutely no complaints. So sad to see this place close. Thank you to all the staff and this beautiful country for this unforgettable experience and memory.

• M

  Monica

  US · family with young children · Jun 2025

  6/10

  Not Worth The Money Although Beautiful Location

  The location was nice. The food was really good. Particularly good was the French bistro. The Crepes Suzette dessert was exceptional. The dining staff were professional and warm. The breakfast buffet was varied and delicious.

  There were NEVER enough towels for the pool/beach. We had to beg/coerce/plan in order to get towels. The elevator was inoperative on and off during the four days we were there. The rooms need a facelift, especially given the over $800USD per night we were paying to stay there. Many things did not work: blow dryer, light above the bed, as mentioned, the elevator. There was too much noise at night due to thumping music. The tiles by the pools are are legal nightmare.

• B

  BonnieLou555

  NONE · Jun 2025

  10/10

  Wonderful 50th anniversary celebration trip.

  The overall resort was beautiful and the staff was very attentive and courteous, Everything was as depicted in the advertisements and the Preferred Club amenities was a nice touch.