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ZA · solo_traveller · Oct 2026
Highly recommended this hotel.
All the staff at this hotel went above and beyond to assist me. Some of the best service I have experienced at any hotel worldwide. Staff would anticipate your needs. On the second day when I walked in to breakfast they asked if I wanted to repeat the omelette I had the day before, I was quite impressed that they could remember in such a big hotel. When I return to Shenzhen, I will definitely book this hotel. Also, the gym facilities were excellent. Ordered from room service a couple of times and it was quick to arrive.
No issues experienced at all.
AU · couple · Sep 2026
Friendly and helpful staff after identifying this hotel was not suitable for our stay.
Air conditioning is not cold, would not recommend staying at this property in summer. The property is quite outdated. We left upon check in and did not stay.
SG · couple · Sep 2026
Good stay
The room is clean n bed is comfortable
The toilet tap is abit loose
HK · solo_traveller · Sep 2026
Solid Nice Option for Shenzhen.
Nice room, delicious breakfast, polite staff, really spacious bathtub. Not too far from subway. Easy for quick didi to pick up out front. Was really happy with it.
Maybe a little expensive for a Sunday night. The view wasn't anything special but these are minor quibbles.
HK · extended_group · Sep 2026
Good and Bad
Check in time so long, the teams in front desk didn't know well to communicate in English. The way of solving problem not that level of service as we known as JW Marriott standard. A bit disappointed, and seems a bit old.
Check in service need to improve and faster, and customer service should improve a bit more, sometime the guest may not know how to operate the shower or any facilities in room, suggested to send someone right away to solve. And the English level may need to be improve especially front desk service.
6005 Shennan Boulevard · Shenzhen