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NL · couple · Oct 2026
Bad value for what you pay for, bad location and mediocre service
I liked that the staff put our luggage in our room and that there was complementairy ice cream. Moreover the private baths were something unique.
Really bad value, I paid €300/night and expected better (booked 3Mo beforehan). I didn't like how I had to wait for over 24h for a flat iron (they only have ONE for the WHOLE complex!?), I left my phone number and room number for them to call me, only to discover that it was laying there later during the day. The staff wasn't so helpful. Moreover, the location is horrible if you like accessibility to food and anything, it's really dark and taxi's don't really cover the area, so if you have a shinkansen going from Kyoto and suitcases be ready to pay the price for a taxi (if you can find one). Also the "onsens" are NOT real onsens, they more of a hottub.
JP · family_with_children · Oct 2026
US · family_with_children · Oct 2026
Amazing and kind staff, great atmosphere and onsen
The private onsen, food and staff were excellent
There was a lot of dust and some trash underneath the couch as we were moving it to have our baby sleep next to our bed.
DE · couple · Oct 2026
US · couple · Oct 2026
5-4 Arashiyamanishiichikawa-cho · Kyoto