Kawilal Hotel

52 reviews

• H

  henry

  family_with_children · Jun 2025

  6/10

  I’ve visited this hotel about five times with my family, and it has always been one of our favorites. It was my top choice because it offered peace, relaxation, and wonderful memories. But this time, I noticed some changes that made the experience less enjoyable. 1.The room didn’t meet the usual standards. The shower had very weak water pressure, and the safety box wasn’t working. I asked the lobby to open it, but no one followed up. The sink wasn't draining properly, but that was fixed the same day. 2.The jacuzzi wasn’t warm in the mornings like before, and I had to ask for adjustment every day. The chlorine smell was noticeably stronger, and the jacuzzi didn’t seem clean early in the morning. 3. Restaurant: The food was great, but service was very slow. One morning I waited over 30 minutes by the pool for someone to take my order and had to go to the restaurant to ask. I also had to follow up several times for basic requests. One night, I wanted to order a glass of wine, but they said they only had one glass left. When I asked if I could order a bottle instead, they said yes, which felt odd. I also saw another guest upset after being told there was no more wine, only to watch a staff member carry two glasses out for room service. The hotel still has charm and privacy, so I’ll likely return. But if service doesn’t improve, I may reconsider. It seems staff was reduced, which affected quality. I hope they address this and return to the high standards I’ve enjoyed in the past

• A

  Ana

  May 2025

  10/10

  Beautiful pool and spa with thermal water! Only hotel guests are allowed to have use of the installations. The massage was amazing! I would love to go back

• J

  John

  Jan 2025

  10/10

  I would not have been able to afford staying at a place like this in the US or Europe. Just amazing amenities and attention to detail all around

• EA

  Edwin A Nolasco

  partner · Sep 2024

  6/10

  We liked that it was clean and very friendly staff. We didn’t like the noise, not noise resistance room and the worst no AC!! It was hot and humid inside!

• C

  Claudia

  family · Aug 2024

  8/10

  The service staff from the restaurant, as well as the st Teresita staff was amazing except for the reception at the hotel and the scheduling staff, Vanessa did a horrible job to make my service schedule and made everyone in the property to remake the schedule and had to stay on a longer hours to accommodate me and my mother so we could have the services as should. Also please make sure to have it offer a different menus of prices for Third party vendors such as booking with Expedia so there are no misunderstanding or False advertising and overcharges at the counter as it happen to me so the client can have a better way to organize and have the correct budget without surprises! Thank you