Kebun Villas & Resort

162 reviews

• A

  aamira1

  GREATER SYDNEY, NEW SOUTH WALES · Family · Jan 2026

  2/10

  Terrible- Don't book them at all!!!

  Extremely disappointing experience – not suitable for families We booked this villa based on the photos and description on Booking.com, however the actual condition of the property was completely different. From arrival, it was clear the villa was not properly maintained. The front desk appeared disorganised and unprofessional, and when we entered the villa the difference between the advertised photos and reality was shocking. There was a strong unpleasant smell throughout the entire villa. When we opened the fridge to store water for our children, we found old food left inside, which clearly had not been cleaned. The bathroom was in very poor condition and unhygienic (photos attached). Our children were uncomfortable and distressed, and as parents we did not feel it was safe or appropriate to stay. We checked out shortly after arrival. We then attempted to request a refund. The staff told us to contact Booking.com, who advised that written confirmation from the property was required. The property staff said their manager would respond the next day and process this. Unfortunately, this never happened. Booking.com later confirmed the property did not respond to their requests. We attempted to contact the property multiple times by phone and WhatsApp without success, despite them being responsive before our booking. We were forced to book alternative accommodation at short notice at our own expense, which added significant stress to our family holiday. Based on our experience, we cannot recommend this property due to the condition of the accommodation and the lack of responsibility shown afterwards.

• A

  Aamir

  AU · solo_traveller · Jan 2026

  1/10

  Extremely disappointing experience – not suitable for families We booked this villa based on the photos and description on Booking.com, however the actual condition of the property was completely different. From arrival, it was clear the villa was not properly maintained. The front desk appeared disorganised and unprofessional, and when we entered the villa the difference between the advertised photos and reality was shocking. There was a strong unpleasant smell throughout the entire villa. When we opened the fridge to store water for our children, we found old food left inside, which clearly had not been cleaned. The bathroom was in very poor condition and unhygienic (photos attached). Our children were uncomfortable and distressed, and as parents we did not feel it was safe or appropriate to stay. We checked out shortly after arrival. We then attempted to request a refund. The staff told us to contact Booking.com, who advised that written confirmation from the property was required. The property staff said their manager would respond the next day and process this. Unfortunately, this never happened. Booking.com later confirmed the property did not respond to their requests. We attempted to contact the property multiple times by phone and WhatsApp without success, despite them being responsive before our booking. We were forced to book alternative accommodation at short notice at our own expense, which added significant stress to our family holiday. Based on our experience, we cannot recommend this property due to the condition of the accommodation and the lack of responsibility shown afterwards.

• M

  Merlin

  ID · couple · Jan 2026

  10/10
• C

  Cori

  AU · couple · Jan 2026

  9/10
• ML

  María Luisa

  ES · family_with_children · Jan 2026

  1/10

  Decepción total. No corresponde a un hotel de 4 estrellas. Completely disappointing. This is not a 4-star hotel.

  Completely disappointing. This is not a 4-star hotel. I booked this hotel expecting the standards of a 4-star property, but it was far from that. The facilities are outdated, poorly maintained, and cleanliness was unacceptable. The bathroom was dirty, with visible mold, and the common areas were also in bad condition. The worst part is that the hotel supervisor promised a full refund for the three nights due to all the issues we experienced, but after that promise, they stopped replying and I have not received any reimbursement. A truly disappointing experience. I absolutely do not recommend this hotel. Decepción total. No corresponde a un hotel de 4 estrellas. Me alojé en este hotel creyendo que cumplía con los estándares de un cuatro estrellas, pero la realidad fue muy distinta. Las instalaciones están completamente desfasadas, el mantenimiento brilla por su ausencia y la limpieza deja mucho que desear. El baño estaba sucio, con moho visible, y las zonas comunes también estaban en mal estado. Lo peor es que el supervisor del hotel me prometió la devolución del importe de las tres noches debido a todos los problemas mencionados, pero tras esa promesa dejó de contestar y no he recibido ningún reembolso. Una experiencia totalmente decepcionante. No lo recomiendo bajo ningún concepto