Kervansaray Bursa City Hotel

188 reviews

• NC

  Neacsu Cristian

  RO · couple · Oct 2026

  10/10

  Excelent, recomand 100%!!!!

  Personalul este foarte amabil si te ajuta cu tot ce ai nevoie, suntem a 2 a oara aici si am primit sinun upgrade la camera gratis.

• Z

  Zvierieva

  BG · couple · Oct 2026

  9/10

  Расположение в самом центре города. Очень удобно. Хороший, чистый номер, вкусные завтраки. Паркинг бесплатный

  Хоть мы и были две ночи, но не убрали в номере, и не поменяли полотенца. Чашки в номере были пластиковые, не стеклянные.

• I

  Ivan

  RS · solo_traveller · Oct 2026

  7/10
• M

  Mesut

  DE · couple · Oct 2026

  8/10

  Lage 👍 Ausstattung sehr verschmutzt, veraltet. Frühstück war ausreichend.

• Н

  Неофит

  BG · solo_traveller · Oct 2026

  1/10

  Never stay at Kervansaray Bursa City Hotel. Booking this hotel was our biggest mistake on this trip.

  There are nice members of the staff

  This was our first hotel stay of the trip. We arrived in the middle of the night after a long drive. I felt itchy but thought I was imagining it. I was exhausted and did not inspect the room. On the second night, my wife felt something in bed and killed it. We turned on the lights and realised it was a bed bug. In the few minutes it took me to get dressed and go to reception, we found several more on the bed and carpet. This was a bed bug infestation. See the attached photographs. We brought a dead bug to reception. They moved us after we refused to stay in that room. No apology. No compensation. They acted as though nothing serious had happened. We spent the entire night inspecting every item and every seam of our luggage. Our child slept with the lights on in the replacement room while we repeatedly checked for bugs and bites. We got no sleep, then had to drive for hours to our next hotel. Instead of enjoying the following days at our destination, we had to find a laundry with dryers to treat our belongings. The next morning, only after we told staff this was unacceptable and needed addressing, they told us they had called a company to spray the room. Now, through Booking.com, the hotel claims its inspection found no bed bugs. We saw them, photographed them, and brought one to reception. Their denial and unprofessional attidue is outrageous. I am writing this to prevent another family from going through the same experience. Look at the pictures. Avoid this hotel.