Suitely
Log in
Photo 1
Photo 2
Photo 3
Photo 4
Photo 5
Photo 6
Photo 7
Photo 8
Photo 9
Photo 10
Photo 11
Photo 12
Photo 13
Photo 14
Photo 15
Photo 16
Photo 17
Photo 18
Photo 19
Photo 20
Photo 21
Photo 22
Photo 23
Photo 24
Photo 25
Photo 26
Photo 27
Photo 28
Photo 29
Photo 30
Photo 31
Photo 32
Photo 33
Photo 34
Photo 35
Photo 36
Photo 37
Photo 38
Photo 39
Photo 40
Photo 41
Photo 42
Photo 43
Photo 44
Photo 45
Photo 46
Photo 47
Photo 48
Photo 49
Photo 50
Photo 51
Photo 52
Photo 53
Photo 54
Photo 55

Kigali Serena Hotel

8.6/10675 reviewsKigali

Luxurious Accommodation Indulge in 5-star comfort at Kigali Serena Hotel, offering elegantly designed rooms with modern amenities such as air conditioning, flat-screen TVs, and private bathrooms. Exceptional Dining Options Satisfy your cravings with a diverse range of culinary delights at our on-site restaurant, serving African, American, and Indian cuisine. Special dietary requests can also be accommodated for a personalized dining experience. Relaxation and Wellness Unwind and rejuvenate at our hotel's spa and wellness center, sauna, and terrace, perfect for a tranquil retreat after a day of exploring Kigali. Experience luxury and relaxation at its finest, book your stay at Kigali Serena Hotel now.

What this place offers

  • Fitness facilities
  • WiFi available
  • Free WiFi
  • Parking
  • Free Parking
  • Non-smoking rooms

Policies & house rules

  • Check-in from 14:00
  • Check-out until 12:00
  • Children welcome
  • Free parking

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

Available rooms

Checking rates…

From…/ night

You won't be charged yet

675 reviews

Guests liked

  • Excellent pool and pool access after checkout
  • Outstanding breakfast and coffee
  • Friendly, helpful staff and strong service moments
  • Good central/historic location
  • Gym and spa-area (jacuzzi/sauna/steam) available

Guests mentioned

  • Bathroom cleanliness issues and lingering stains
  • Slow shower drainage and occasionally murky showers
  • Dated fixtures/rooms and noisy AC in places
  • Isolated service hiccups (receptionist, housekeeping intrusion, luggage assistance)
  • Spa treatments not included despite 'spa inclusive' phrasing

  • Benedict Weaver

    ZA · solo_traveller · Oct 2026

    8/10

    Serena serenity

    An excellent breakfast buffet. The laundry and turn down service were very professional.

    Room service was very slow and orders required follow up. No snacks in the room.

  • Guillaume

    CH · solo_traveller · Oct 2026

    9/10

  • Daisy

    NG · solo_traveller · Oct 2026

    9/10

    Everything

    Nothing

  • Daisy

    NG · solo_traveller · Oct 2026

    9/10

    Awesome

    Nothing

  • Michelle

    AU · couple · Oct 2026

    7/10

    Rooms are a generous size and the beds are comfortable.

    There was a band playing at night, mid week, that didn't finish until 10pm. We were on the side looking straight over the pool to where they were playing and, although we had to get up early to catch a flight, the music was too loud to get to sleep until they had finished. Also, we had booked (& paid) for an airport shuttle the next morning. When we turned up at the allotted time, there was no car waiting for us and we had to wait another 20 minutes before it finally arrived. It's lucky we had left plenty of time to get to the airport but not something I expected to happen in a 5 star hotel.

Location

Boulevard De La Revolution · Kigali