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MX · solo_traveller · Sep 2026
CA · solo_traveller · Aug 2026
Okay for a night, but don't expect much
Upon arrival, I loved the terrace and having access to open air.
Communication was dismal. I missed my flight and arrived a day late and upon arrival had still not received entry instructions, instead I received a message telling me how to check out the next day. Other guests had to help me gain entry. Initially I was enchanted by the open air terrace and asked to stay an extra week, which was granted, as there weren't many other guests. I soon discovered the kitchen is very poorly equipped - no microwave or kettle and very few dishes and cutlery. The stove had no gas and the water jug was empty, I had to call to have both replaced upon arrival (after arriving a day late). The only pot had no lid. No tea towel and the dish cloth was disgusting and looked about 5 years old. Lighting is terrible, don't plan on reading in bed, as there is no bedside light and there are no curtains on the windows so you'll be awake at 6am. Manager said he would bring a beside lamp, when I complained about the light, but he failed to do so. The sheets were not very clean, lots of debris and who knows what else on them. No shampoo, conditioner or even a bar of soap in the bathroom and you are only allotted 2 rolls of toilet paper - after that you're on your own! I was told there would be maid service as my stay was for 8 days but noone ever showed up. The garbage piled up and started to smell, so I took it downstairs and left it there. My towels and sheets were not changed. It would be so easy to make this place so much more accommodating and comfortable (as previous reviews have also suggested) but the owner obviously doesn't care or pays no heed to reviews. I decided to move after a week, but had signed up for a tour that didn't return until 2pm the day I was to move out. I asked to leave my stuff in the room or outside the room (as there weren't many people staying here) and the owner said no, I basically had to take my suitcase and all the food from my fridge with me on the tour.
MX · solo_traveller · Aug 2026
Muy buena ubicación, a minutos a pie del Zócalo. Muy amable el personal, especialmente Jazmín.
ES · couple · Aug 2026
MX · solo_traveller · Aug 2026
54 Guadalupe Victoria · San Cristóbal de Las Casas